Ductless and VRF Technical Service Manager

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Offer troubleshooting support to Direct Sales and Independent Distribution customers, as well as Carrier Commercial Service offices through phone, electronic communication, and on-site visits in the designated region.

• Assist the problem resolution team and other internal stakeholders in collecting and supplying data pertinent to resolving technical challenges.

• Conduct multi-day, hands-on technical installation and service training for contractors and technical service managers, emphasizing system overview, installation, commissioning, start-up, troubleshooting, and controls.

• Create training materials for presentation at technical meetings and events for distributors and dealers.

• Provide on-site assistance during installation, troubleshooting, and start-up phases.

• Collaborate closely with factories and product managers to refine and improve the product lineup to better meet contractors’ requirements and streamline technical service operations.

• Utilize system software to initiate and troubleshoot projects.

• Regularly negotiate and process all outstanding disputed warranty claims for distributors, Direct Sales, and Carrier Commercial Service office and Independent Distribution.

• Support and implement corporate policies and objectives, including ethics, The Carrier Way, and other quality initiatives.

• Monitor and report monthly expenses.

⛳️ Requirements

• Bachelor’s degree with 4+ years of experience in VRF or Ductless field work, OR 7+ years of experience in VRF or Ductless field work.

• Possession of a valid driver’s license and a clean driving record.

• Willingness and ability to travel up to 75% of the year.

• Readiness to travel frequently, sometimes on short notice, to meet customer requirements.

• Must have a quiet remote workspace with high-speed internet for when not traveling.

• Experience in VRF Controls integration is preferred.

• Demonstrated ability to handle conflict resolution, negotiation, and problem-solving in high-pressure and challenging situations is preferred.

• Service experience with VRF and Ductless equipment is preferred.

• Experience troubleshooting all facets of commercial applied HVAC systems is preferred.

• Background in quality improvement roles involving warranty data and systems is preferred.

• Experience in a role requiring technical presentations is preferred.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) is preferred.

🏝️ Benefits

• Health Care Benefits : Medical, Dental, Vision

• Wellness incentives

• Retirement Benefits

• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability : Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance