Donation Support Services Coordinator

This is a fully remote position, open to applicants in Kentucky, +2 more states.

📋 Description

• Organize and support tasks to ensure that donation initiatives operate efficiently across various stakeholders.

• Facilitate communication and guarantee adherence to regulations, governing bodies, and accepting agencies to enhance organ, eye, and tissue donation.

• Collaborate closely with hospital personnel, funeral homes, coroners, tissue technicians, and organ recovery teams to manage the donation process.

• Educate families about the opportunity to pursue organ, eye, and tissue donation.

• Collect and input patient medical and social information received from partners.

• Relay referral and case details to both internal and external stakeholders and provide necessary follow-up.

• Evaluate initial suitability for tissue and eye donors.

• Assess donor registry status or connect with the relevant organ procurement organization.

• Document and analyze medical suitability criteria for potential tissue and eye donors.

• Implement internal and external donor suitability policies, procedures, and standards.

• Liaise with coroners to secure permission for donation and process requests.

• Coordinate authorization and UDRAI processes with both internal and external partners.

• Engage with legal next of kin to discuss donation possibilities, provide essential authorization elements, and compile medical/social questionnaires.

• Offer support to donor families with follow-up communications.

• Contact tissue and eye processors for donor evaluation and acceptance.

• Relay authorization details to stakeholders, including tissue teams, processors, transportation, coroners, and funeral homes.

• Record necessary information in the charting database.

• Collaborate with Quality and Regulatory Affairs to adhere to documentation standards and address any deviations.

• Coordinate donor transportation for recovery operations.

• Conduct touch-base calls and post-case follow-ups.

• Determine suitable contact intervals based on case dynamics.

• Ensure timely completion of case checklists.

• Exchange and receive shift reports.

⛳️ Requirements

• Certification in a healthcare-related field or a secondary degree in education, medical, or healthcare is preferred.

• A minimum of 2 years of experience in a call center environment or a suitable combination of education and experience.

• Availability to work night shift hours.

• A strong commitment to the organization’s mission and programs.

• Capability to work effectively in a remote setting using various communication channels.

• Proficient computer skills and familiarity with multiple browsers and healthcare applications.

• Ability to comprehend complex policies and procedures and follow instructions precisely.

• Detail-oriented with a high degree of accuracy in data entry.

• Possess a friendly, helpful, and professional demeanor in both verbal and written communication.

• Ability to collaborate effectively with individuals from diverse backgrounds.

• Availability for a schedule of 7:00 PM–7:00 AM, comprising three 12-hour shifts and one 4-hour shift each week.

• First week of training will be conducted during day-shift hours upon hiring.

🏝️ Benefits

• Competitive pay.

• Affordable and comprehensive Medical, Dental, and Vision Plans (inclusive of PPO, HDHP, and FSA/HSA).

• Generous PTO bank accessible for immediate use.

• 9 holidays and 2 floating holidays of your choice.

• Paid Maternity, Paternity, and Family Leave.

• Free, unlimited access for you and your partner to Maven, a virtual women's & family health platform.

• Company-provided term life, AD&D, short-term, and long-term disability insurance.

• Company coverage for certifications and license renewals.

• 401(k) plan (Traditional & Roth options) with company matching.

• Performance Bonuses.

• Commitment to internal advancement and promotion opportunities.