Docusign Administrator II

This is a fully remote position, open to applicants in Florida.

📋 Description

• Create, modify, and provide support for DocuSign user accounts, including roles such as Sender, Admin, and Help Desk.

• Process changes in permissions, updates to names and email addresses, as well as resets for Federated IDs.

• Manage membership within signing groups, shared account access, and access to template sharing.

• Utilize DocuSign tools and reporting to locate envelopes by either sender name or recipient name.

• Access and analyze envelopes that originate from Salesforce and DocuSign, including a comprehensive review of the audit trail and history.

• Address signing group errors resulting from inactive members and reissue the envelopes that are affected.

• Handle transfers of envelope ownership between different users.

• Collaborate with the DocuSign Development team to escalate and resolve account and envelope issues that need configuration adjustments.

• Coordinate with the Business Helpdesk regarding login issues and account lockouts that are beyond DocuSign's direct influence.

⛳️ Requirements

• 1–3 years of experience in systems administration, IT support, or business application/help desk assistance.

• Proficient understanding of DocuSign or a similar e-signature platform.

• Strong attention to detail and the ability to manage a high volume of ticket-based requests comfortably.

• Clear and professional written communication skills for user-facing support.

• Capability to adhere strictly to documented procedures while appropriately highlighting edge cases.

• Preferred: Experience in supporting DocuSign within a Salesforce-integrated environment.

• Preferred: Knowledge of ServiceNow or an equivalent ITSM ticketing system.

• Preferred: Familiarity with fields such as real estate, legal operations, procurement, or any regulated sector.

• Knowledge in DocuSign eSignature (Admin Console).

• Experience with Salesforce.

• Experience with ServiceNow (or similar ITSM ticketing tool).

• Proficiency in Microsoft Teams / Outlook.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%.

• Paid Parental Leave.

• Associate Assistance Plan.

• Education Assistance Program.

• Up to $30,000 in Adoption Assistance.

• Up to three weeks of vacation annually starting from the date of hire.

• Holiday Leave.

• Sick Leave.

• Personal Day policies.

• New Hire Referral Bonus Program.

• Home Purchase Discounts.

• Everyone’s Included Day.