Document Collection Associate

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Gather, assess, and monitor essential documentation (such as IDs, certifications, and health records) from caregivers and families.

• Conduct outbound calls and manage incoming inquiries to assist families throughout the documentation process.

• Handle a substantial volume of daily calls (ranging from 50 to 70) with professionalism, empathy, and efficiency.

• Verify that all documentation is accurate, complete, and adheres to state and Medicaid/Medicare regulations.

• Communicate effectively and compassionately via phone, email, and text.

• Keep organized records and monitor expiring documents, providing timely follow-ups and reminders.

• Work collaboratively across onboarding, credentialing, and family support teams.

⛳️ Requirements

• A minimum of 2 years of experience in customer service, administrative support, or healthcare operations.

• Demonstrated experience in managing high-volume inbound and outbound calls within a fast-paced environment.

• Proficient in using CRM systems, shared drives, and document tracking tools.

• Excellent organizational abilities and remarkable attention to detail.

• Capable of multitasking, prioritizing follow-ups, and adhering to deadlines.

• Compassionate, patient, and professional communication style.

• Bilingual proficiency in both English and Spanish.

• Experience with prior authorizations or in healthcare operations.

• Knowledge of healthcare documentation standards, HIPAA, or Medicaid.

• Familiarity with tools such as Salesforce, Slack, Google Drive, or similar platforms.

🏝️ Benefits

• Competitive compensation packages that reflect the value you bring. We recognize our team for the impact of their contributions – global team members are eligible for an annual company performance bonus.

• Generous paid time off. We offer 15 days of paid time off to help you recharge, along with 10 paid company US holidays.

• Team bonding opportunities. We enjoy bringing our teams together. As a full-time employee, you’ll have the chance to connect, collaborate, and enjoy team activities and our annual company retreat.

• Set Up for Success. We provide a company-issued laptop to facilitate your work.

• Growth Opportunities. Enhance your leadership skills while collaborating with teams in various markets across the US.