Docker Support Engineer – Afternoon Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide an exceptional customer support experience while becoming well-versed in Docker technologies and products.

• Utilize advanced troubleshooting, debugging, and diagnostic skills to address critical issues across various layers of the Docker technology stack.

• Tackle complex, platform-level challenges beyond standard ticket resolution.

• Collaborate with Engineering teams to identify bugs and resolve technical challenges.

• Engage in cross-functional partnerships on collaborative initiatives.

• Conduct calls and remote screen-sharing sessions with enterprise customers to troubleshoot intricate problems.

• Responsibly apply AI and agentic tools to enhance workflows and aid decision-making.

• Directly contribute to the platform by identifying patterns, enhancing tools and workflows, and providing insights into support systems.

• Create helpful content and review the knowledge base for accuracy.

• Participate in on-call rotations and suggest process enhancements to improve customer satisfaction.

• Collaborate closely with Knowledge Management, Engineering, and Product Management to ensure the customer perspective is represented.

⛳️ Requirements

• Minimum of 3 years of enterprise technical support experience at a rapidly growing SaaS technology company.

• BA/BS degree in Information Technology, Computing, or a related field.

• Proficient in programming languages such as Go, Python, or JavaScript.

• Familiarity with Docker products, including Engine, Hub, and Desktop.

• Extensive experience in troubleshooting Docker technologies and SaaS applications.

• Excellent written and verbal communication skills in English.

• Comfortable working with macOS, Microsoft Windows, and Linux operating systems.

• Knowledge of Kubernetes orchestration and CI/CD tools.

• Candidates must be eligible to pass necessary background checks and security clearances.

• Availability to work from Wednesday to Sunday, 1:00 PM to 9:00 PM Pacific Daylight Time.

🏝️ Benefits

• Share the fruit program: as the company grows, we share the profits.

• Stock options: an opportunity to partake in company ownership.

• Comprehensive health insurance for you and your family.

• Retirement plans with various savings options based on location.

• Career pathways program facilitating both horizontal and vertical growth.

• Generous monthly fixed allowances, including Rockettoria, Scholarship & Learning, Tech Choice, and Wellness.

• Generous paid time off plus an additional cultural heritage and community day.

• A collaborative, inclusive work environment that promotes professional development and personal well-being.