District Service Manager, Cardiac Rhythm Management

This is a fully remote position, open to applicants in Iowa, +1 more state.

📋 Description

• Oversee the CRM Service Team to provide exceptional service, technical knowledge, and support for achieving implant and revenue targets.

• Offer continuous feedback and coaching to team members; conduct regular performance evaluations, goal-setting discussions, and developmental conversations, implementing corrective measures as needed.

• Handle the recruitment and hiring of CRM Clinical Specialists, consistently striving to maintain a robust and diverse talent pool for future hiring needs.

• Guide the team in executing the CRM service strategy, programs, and new technological solutions that enhance service delivery and key initiatives.

• Foster service optimization and efficiency alongside new service models.

• Collaborate with the sales team and other key stakeholders to develop and implement strategies aimed at achieving service-related business goals.

• Coordinate with regional and district leadership to allocate resources according to business priorities and service demands.

• Ensure the efficient and effective utilization of inventory, expenses, and assets while applying Customer Focused Quality Concepts.

⛳️ Requirements

• Bachelor's Degree

• 5 years of proven experience in healthcare (e.g., in a hospital, clinic, or medical device company)

• Experience at Medtronic in a position that interacts with a Field organization

• Familiarity with the local cardiac customer base

• Understanding of Cardiac Rhythm Management service coverage requirements for implants and follow-ups

• Background in sales, marketing, training, healthcare, technical services, or similar fields within the medical device industry

• Training and experience in Lean Sigma principles

• Proven business acumen

• Demonstrated leadership skills in coaching and employee development

• Ability to think critically and strategically; skilled in executing strategy

• Proficient in Microsoft Office applications

🏝️ Benefits

• Health, Dental, and Vision insurance

• Health Savings Account

• Healthcare Flexible Spending Account

• Life insurance

• Long-term disability leave

• Dependent daycare spending account

• Tuition assistance/reimbursement

• Simple Steps (global well-being program)

• Incentive plans

• 401(k) plan with employer contribution and match

• Short-term disability

• Paid time off

• Paid holidays

• Employee Stock Purchase Plan

• Employee Assistance Program

• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)

• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)