Digital Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a pooled Digital Customer Success framework

• Assess the customer queue based on health scores

• Interact with priority clients through multiple channels

• Assist in reaching key adoption milestones

• Implement targeted recovery strategies for at-risk clients

• Work collaboratively with Sales and Engineering teams

⛳️ Requirements

• Enthusiasm for user success

• Capacity to forge genuine connections

• Proficient analytical abilities

• Empathetic approach to understanding customer needs

• Background in Customer Success platforms or CRM tools

• Knowledge of identity and access concepts

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Flexible work arrangements

• Professional development opportunities