Customer Success Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Proactive engagement with customers: You initiate regular discussions with existing clients, assess their needs, and convert insights into actionable recommendations.

• Product consulting and adoption: You provide guidance on our SaaS offerings, identify areas for improved adoption, and assist customers in implementing new modules.

• Churn prevention: You recognize early warning signs and develop strategies to stabilize accounts — working closely with Product, Support, and Sales teams.

• Upselling and cross-selling: You pinpoint opportunities for additional products, create customized proposals, and guide customers through the closing process.

• Reporting: You meticulously maintain CRM data and deliver structured customer feedback to Product Management.

⛳️ Requirements

• Experience in Customer Success, Account Management, or solution-oriented B2B sales — preferably within a SaaS context.

• Strong understanding of IT products and business processes, with a track record of success in customer development.

• Empathy, sales aptitude, and resilience — you maintain a solution-oriented and constructive approach even in challenging customer interactions.

• Proactive and independent work style with a genuine service-oriented mindset.

• Fluent in German, proficient in English, and comfortable using CRM systems.

🏝️ Benefits

• Collaboration within a supportive and appreciative team.

• Structured onboarding for a successful start, accompanied by a mentor.

• Opportunities to leverage your skills and strengths, with further qualifications and development through various learning formats.

• Participation in our hybrid work model, including office, remote work, and workations.

• A variety of benefits such as pension plans, health management, and employee discounts.

• Well-behaved dogs are welcomed at all locations.