District Parts & Service Manager – Level DOE

This is a fully remote position, open to applicants in Washington.

📋 Description

• Gain a thorough understanding of the designated District, including its market potential, customer demographics, and competitive landscape.

• Work collaboratively with dealerships to ensure high-quality experiences across all operational levels, promoting exceptional customer satisfaction.

• Establish and nurture relationships throughout the dealer organization to achieve shared goals and objectives.

• Oversee daily operations, plans, goals, and financial resources.

• Effectively communicate customer and dealer needs to the appropriate departments.

• Contribute to the formulation of annual district strategies and individual dealer plans to support overall business objectives.

• Propel district parts sales and implement effective stocking practices to meet Annual Operating Plan (AOP) targets through proactive dealer engagement.

• Advocate for parts and service programs at dealerships to ensure thorough understanding of company policies and procedures.

• Counsel dealership personnel on service and maintenance practices for contracted products, thereby enhancing service quality.

• Assist potential new dealerships in setting up their parts/service departments and evaluate their capabilities.

• Provide support during dealer termination processes as necessary.

• Enhance dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings.

• Help develop actionable plans to foster buy-in from dealer principals, parts managers, and service managers.

• Ensure the implementation of action plan items to maintain compliance and promote continuous improvement.

• Collaborate with the dealer and dissatisfied customers to swiftly address complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys.

• Offer technical resources during challenging situations, showcasing a commitment to outstanding customer service.

⛳️ Requirements

• Bachelor's degree in a relevant field; candidates with an Associate's degree or equivalent education paired with substantial relevant experience will also be considered.

• 2-7 years of experience in parts and service management, operations management, or customer support within related industries.

• Excellent verbal and written communication skills for effective interactions with dealers and customers.

• Proactive engagement abilities to develop and maintain relationships based on trust and reliability.

• Knowledge of mechanical principles and equipment troubleshooting skills for effective dealer support.

• Competent in utilizing performance data to foster accountability and implement positive changes within dealer operations.

• Strong organizational capabilities to juggle travel commitments and remote work tasks while adhering to deadlines.

• Ability to influence and inspire dealers and colleagues toward common objectives.

• Experience in team meetings and delivering presentations clearly to promote engagement.

• A positive and constructive attitude when facing challenges, with a focus on identifying actionable solutions.

• Willingness to travel 50-75% of the time within the assigned District, including occasional air travel, while maintaining a clean driving record and valid driver’s license.

🏝️ Benefits

• Medical, dental, vision, prescription coverage.

• 401(k) match.

• Short & long-term disability.

• Health & flexible spending accounts.

• Employee assistance program.

• Life & AD&D insurance.

• Military and jury duty differential pay.

• Tuition reimbursement program.

• Work flex policy.

• Equipment rental program.

• Paid volunteer opportunities.

• Community non-profit donation match.

• Paid vacation.

• Paid holidays.

• Sick leave.

• Bereavement leave.

• Parental leave.