District Parts & Service Manager – Level DOE

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Acquire a comprehensive understanding of the designated District, encompassing market potential, customer demographics, and competitive landscape.

• Partner with dealerships to guarantee exceptional experiences across all operational levels, promoting high customer satisfaction.

• Cultivate and sustain relationships within the dealer organization to accomplish collective goals and objectives.

• Oversee daily operations, plans, objectives, and financial allocations.

• Effectively communicate customer and dealer requirements to relevant departments.

• Contribute to the formulation of annual district strategies and individual dealer plans to align with business aims.

• Propel district parts sales and efficient stocking practices to achieve Annual Operating Plan (AOP) targets through proactive dealer engagement.

• Advocate for parts and service programs at dealerships to ensure thorough understanding of company policies and procedures.

• Advise dealership personnel on service and maintenance procedures for contracted products, enhancing service excellence.

• Assist prospective new dealerships in setting up their parts/service departments and evaluate their capabilities.

• Offer support during dealer termination processes as necessary.

• Enhance dealer performance through daily interactions, quarterly Parts/Service evaluations, and action plan meetings.

• Aid in developing actionable strategies to encourage buy-in from dealer principals, parts managers, and service managers.

• Ensure the implementation of action plan items to maintain compliance and foster continuous improvement.

• Collaborate with dealers and dissatisfied customers to swiftly address complaints, ensuring prompt responses and follow-ups on resolutions and satisfaction surveys.

• Provide technical resources during challenging situations, demonstrating a commitment to outstanding customer service.

⛳️ Requirements

• Bachelor’s degree in a relevant field; candidates with an Associate’s degree or equivalent education paired with extensive relevant experience will also be considered.

• 2-4 years of experience in parts and service management, operations management, or customer support in related industries.

• Excellent verbal and written communication skills for effective interactions with dealers and customers.

• Proactive relationship-building skills to foster trust and reliability.

• Knowledge of mechanical principles and troubleshooting skills for effective dealer support.

• Proficient in utilizing performance data to promote accountability and implement positive changes within dealer operations.

• Strong organizational abilities to manage travel obligations and remote work tasks while adhering to deadlines.

• Capability to influence and motivate dealers and colleagues towards shared objectives.

• Experience in team meetings and clearly presenting ideas to enhance engagement.

• Positive and constructive mindset when facing challenges, focusing on actionable solutions.

• Willingness to travel 50-75% of the time within the assigned District, including occasional air travel, with a clean driving record and valid driver’s license.

🏝️ Benefits

• Medical

• Dental

• Vision

• Prescription

• 401(k) match

• Short & long term disability

• Health & flexible spending accounts

• Employee assistance program

• Life & AD&D insurance

• Military and jury duty differential pay

• Tuition reimbursement program

• Work flex policy

• Equipment rental program

• Paid volunteer opportunities

• Community non-profit donation match

• Paid vacation

• Holiday

• Sick leave

• Bereavement leave

• Parental leave