District Parts & Service Manager – Level DOE

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Gain a comprehensive understanding of the designated District, including market potential, customer demographics, and competitive landscape.

• Work in partnership with dealerships to ensure exceptional experiences at all operational levels, promoting high customer satisfaction.

• Establish and nurture relationships throughout the dealer organization to achieve shared goals and objectives.

• Oversee daily operations, plans, targets, and financial resources.

• Effectively communicate customer and dealer requirements to the appropriate departments.

• Contribute to the formulation of annual district strategies and individual dealer plans to align with business objectives.

• Drive district parts sales and implement effective stocking practices to meet Annual Operating Plan (AOP) goals through proactive engagement with dealers.

• Advocate for parts and service programs at dealerships to ensure a thorough understanding of company policies and procedures.

• Counsel dealership personnel on service and maintenance practices for contracted products to enhance service quality.

• Assist prospective new dealerships in setting up their parts/service departments and evaluate their capabilities.

• Provide support during dealer termination processes as necessary.

• Enhance dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings.

• Help create actionable strategies to encourage support from dealer principals, parts managers, and service managers.

• Ensure the execution of action plan items to maintain compliance and promote continuous improvement.

• Collaborate with the dealer and dissatisfied customers to promptly resolve complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys.

• Offer technical resources during challenging situations, demonstrating a commitment to outstanding customer service.

⛳️ Requirements

• Bachelor's degree in a relevant field; candidates with an Associate's degree or equivalent education along with extensive relevant experience will also be considered.

• 2-4 years of experience in parts and service management, operations management, or customer support within relevant sectors.

• Strong verbal and written communication skills for effective interactions with dealers and customers.

• Proactive relationship-building skills to establish and maintain trust and reliability.

• Understanding of mechanical principles and troubleshooting skills essential for effective dealer support.

• Proficient in utilizing performance data to encourage accountability and drive positive changes within dealer operations.

• Strong organizational abilities to manage travel obligations and remote work responsibilities while meeting deadlines.

• Capability to influence and motivate dealers and colleagues toward common objectives.

• Experience in team meetings with the ability to present ideas clearly to enhance engagement.

• Positive and constructive mindset when facing challenges, focusing on identifying actionable solutions.

• Must be willing to travel 50-75% of the time within the assigned District, including occasional air travel, with a clean driving record and valid driver’s license.

🏝️ Benefits

• Medical

• Dental

• Vision

• Prescription

• 401(k) match

• Short & long term disability

• Health & flexible spending accounts

• Employee assistance program

• Life & AD&D insurance

• Military and jury duty differential pay

• Tuition reimbursement program

• Work flex policy

• Equipment rental program

• Paid volunteer opportunities

• Community non-profit donation match

• Paid vacation

• Holiday

• Sick leave

• Bereavement leave

• Parental leave