District Parts & Service Manager – Level DOE

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Acquire a thorough understanding of the designated district, encompassing market potential, customer demographics, and competitive landscape

• Collaborate with dealerships to guarantee exceptional experiences and high levels of customer satisfaction

• Establish and nurture relationships within dealer organizations

• Oversee daily operations, plans, objectives, and financial resources

• Relay customer and dealer requirements to the appropriate departments

• Contribute to yearly district strategies and personalized dealer plans

• Propel district parts sales and implement effective stocking strategies to achieve AOP objectives

• Advocate for parts and service programs at dealerships

• Counsel dealership personnel on service and maintenance procedures

• Assist prospective new dealerships in setting up parts/service departments and assess their capabilities

• Aid during dealer termination processes

• Enhance dealer performance through daily engagements, quarterly Parts/Service evaluations, and action-plan meetings

• Formulate actionable plans and ensure compliance and continuous improvement through execution

• Engage collaboratively with dealers and dissatisfied customers to address complaints and follow up on their satisfaction

• Provide technical support during challenging customer service scenarios

⛳️ Requirements

• Bachelor's degree in a relevant discipline preferred

• Associate's degree or equivalent qualifications paired with extensive relevant experience will be considered

• 2–4 years of experience in parts and service management, operations management, or customer support within applicable industries

• Excellent verbal and written communication abilities

• Capability to build and sustain relationships with dealers and customers

• Comprehension of mechanical principles

• Skills in equipment troubleshooting

• Proficient in utilizing performance data to foster accountability and implement operational enhancements

• Strong organizational skills to effectively manage travel and remote work responsibilities

• Ability to influence and inspire dealers and colleagues

• Experience in participating in team meetings and articulating ideas clearly

• Positive and constructive mindset when facing challenges

• Willingness to travel 50–75% within the assigned district, including occasional air travel

• Clean driving record

• Valid driver's license

🏝️ Benefits

• Potential annual bonus based on performance

• Medical insurance

• Dental insurance

• Vision insurance

• Prescription coverage

• 401(k) match

• Short-term disability

• Long-term disability

• Health and flexible spending accounts

• Employee assistance program

• Life and AD&D insurance

• Military and jury duty differential pay

• Tuition reimbursement program

• Work flex policy

• Equipment rental program

• Paid volunteer opportunities

• Community non-profit donation match

• Paid vacation

• Paid holidays

• Paid sick leave

• Bereavement leave

• Parental leave