District Parts & Service Manager

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Acquire a thorough understanding of the designated district, encompassing market potential, customer demographics, and the competitive environment.

• Work collaboratively with dealerships to guarantee exceptional experiences and high levels of customer satisfaction.

• Establish and nurture relationships within dealer organizations.

• Oversee daily operations, plans, objectives, and financial resources.

• Relay customer and dealer requirements to the appropriate departments.

• Participate in the formulation of annual district strategies and individual dealer plans.

• Propel district parts sales and promote effective stocking practices to achieve AOP goals.

• Advocate for parts and service programs at dealerships.

• Counsel dealership personnel on service and maintenance procedures.

• Aid new dealerships in setting up parts/service departments and assess their capabilities.

• Assist with dealer termination processes when necessary.

• Enhance dealer performance through daily interactions, quarterly Parts/Service evaluations, and action-plan meetings.

• Develop actionable plans and ensure their execution for compliance and ongoing improvements.

• Address customer complaints in collaboration with dealers and ensure timely follow-up.

• Offer technical resources during challenging customer service scenarios.

⛳️ Requirements

• A bachelor's degree in a relevant field is preferred; an associate's degree or equivalent education coupled with significant relevant experience will also be considered.

• 2–4 years of experience in parts and service management, operations management, or customer support within related industries.

• Excellent verbal and written communication abilities.

• Proactive skills for engaging in relationship building and maintenance.

• Knowledge of mechanical principles and equipment troubleshooting capabilities.

• Ability to utilize performance data to foster accountability and implement beneficial changes.

• Strong organizational skills to effectively manage travel commitments and remote work responsibilities.

• Capability to influence and motivate dealers and colleagues towards common objectives.

• Experience participating in team meetings and effectively presenting ideas.

• A positive and constructive mindset when faced with challenges.

• Willingness to travel 50–75% within the assigned district, including occasional air travel.

• A clean driving record and a valid driver's license.

🏝️ Benefits

• Potential annual bonus contingent on performance.

• Comprehensive medical, dental, vision, and prescription coverage.

• 401(k) matching program.

• Short- and long-term disability insurance.

• Health and flexible spending accounts.

• Employee assistance program.

• Life and AD&D insurance.

• Differential pay for military and jury duty.

• Tuition reimbursement program.

• Flexible work policy.

• Equipment rental program.

• Opportunities for paid volunteer work.

• Community non-profit donation matching.

• Paid time off for vacation, holidays, sick leave, bereavement, and parental leave.