District Manager – Parts & Service

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Spearhead aftersales performance within a designated region of Louisiana.

• Collaborate with dealership leadership to implement GM Customer Care & Aftersales initiatives.

• Enhance customer satisfaction and drive revenue growth.

• Take ownership of district performance in terms of Revenue, Customer Retention, and Customer Experience.

• Serve as a trusted advisor to dealer leadership.

• Propel revenue growth and meet KPIs through CCA programs and initiatives.

• Lead standardized communication processes with dealerships, aligned with dealer priorities and GM goals.

• Evaluate dealership marketing and merchandising strategies, offering recommendations to boost service lane traffic.

• Create and implement annual Business Plans utilizing data-driven strategic insights.

• Assess dealership performance, recognize trends, and apply targeted operational and customer satisfaction enhancements.

• Prioritize tasks and make independent decisions to drive business results.

• Address aftersales customer issues, including SPAC, CAC, TAC, Goodwill, Warranty, and Policy Requests.

• Track and achieve SRT objectives, NPS, Customer Retention, STS, and EV Training & Compliance metrics.

• Conduct regular territory visits and performance evaluations with dealer partners.

• Facilitate aftersales initiatives on-site.

• Report directly to the Zone Manager for Parts and Service.

• Implement strategies in conjunction with dealership operations.

⛳️ Requirements

• Bachelor's Degree or equivalent professional experience.

• At least 2 years of experience in leading and enhancing dealership Fixed Operations.

• Strong knowledge of the automotive industry and business acumen, including service operations, warranty processes, and customer experience management.

• Profound understanding of Dealership Service & Parts Operations.

• Familiarity with Automotive Parts and Service Systems.

• Knowledge of Dealer Operating Reports and Fixed Ops Analysis Tools.

• Understanding of profit department structures and their interdependencies.

• Experience with consultative selling techniques.

• Proficient in Microsoft Excel, including data analysis, reporting, and visualization tools.

• Exceptional oral and written communication skills, with the ability to inform and persuade effectively.

• Capability to utilize data analytics tools to derive actionable insights.

• Ability to manage multiple tasks and adapt to a dynamic environment with uncertainty.

• Must reside in the territory or be willing to relocate to Baton Rouge, Louisiana, or nearby areas.

• Must be available for travel at least 50% of the time or more frequently.

• Must not require GM immigration sponsorship, either now or in the future.

• Ability to legally operate a motor vehicle and successfully complete a Motor Vehicle Report review.

🏝️ Benefits

• Relocation assistance may be offered.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Health Savings Account options.

• Flexible Spending Accounts available.

• Retirement savings plan.

• Sickness and accident benefits.

• Life insurance coverage.

• Paid vacation and holidays.

• Tuition assistance programs.

• Employee assistance program.

• Discounts on GM vehicles.

• Incentive pay program with payouts based on company performance, job level, and individual contributions.