District Manager, Parts & Service

This is a fully remote position, open to applicants in California.

📋 Description

• Exhibit complete ownership of district performance concerning Revenue, Customer Retention, and Customer Experience.

• Serve as a reliable advisor to dealer leadership, nurturing robust partnerships and strategic alignment.

• Propel revenue growth and meet Key Performance Indicators (KPIs) through the successful execution of all Customer Care & Aftersales (CCA) programs and initiatives.

• Oversee standardized dealer contact procedures, concentrating on dealer-specific priorities and GM performance goals.

• Evaluate dealership marketing and merchandising strategies, providing actionable recommendations to boost service lane traffic.

• Formulate and implement annual Business Plans, utilizing data-driven strategic insights to tackle market challenges and operational obstacles.

• Employ analytical thinking to evaluate dealership performance, recognize trends, and introduce targeted solutions and processes that enhance operational efficiency and customer satisfaction.

• Function with a high level of autonomy, prioritizing tasks and making decisions that positively impact business results.

• Uphold a results-oriented mindset, continually aiming to surpass performance targets and achieve measurable enhancements.

• Address aftersales customer issues, including but not limited to: SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center), Goodwill, Warranty, and Policy Requests.

• Track and achieve KPIs such as: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, and Service Training Standards (STS).

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• A minimum of 3-5 years of experience in leading and enhancing dealership Fixed Operations.

• In-depth knowledge of the automotive industry and strong business acumen, including service operations, warranty processes, and customer experience management.

• Comprehensive understanding of Dealership Service & Parts Operations, including Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, and Consultative selling techniques.

• Proficient in Microsoft Excel, including data analysis, reporting, and visualization tools.

• Exceptional oral and written communication skills, with the capability to inform and persuade effectively.

• Ability to manage multiple tasks and adapt to thrive in a dynamic environment characterized by some ambiguity.

🏝️ Benefits

• Medical

• Dental

• Vision

• Health Savings Account

• Flexible Spending Accounts

• Retirement savings plan

• Sickness and accident benefits

• Life insurance

• Paid vacation & holidays

• Tuition assistance programs

• Employee assistance program

• GM vehicle discounts