District Manager – Parts and Service

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Exhibit a strong sense of ownership regarding district performance across Revenue, Customer Retention, and Customer Experience.

• Serve as a trusted advisor to dealer leadership, cultivating robust partnerships and strategic alignment.

• Propel revenue growth and meet Key Performance Indicators (KPIs) through the successful implementation of all Customer Care & Aftersales (CCA) programs and initiatives.

• Oversee standardized dealer contact processes, concentrating on dealer-specific priorities and GM performance objectives.

• Evaluate dealership marketing and merchandising strategies, providing actionable recommendations to boost service lane traffic.

• Formulate and execute annual Business Plans, utilizing data-driven strategic insights to confront market challenges and operational obstacles.

• Employ analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that enhance operational efficiency and customer satisfaction.

• Function with a significant degree of autonomy, managing priorities and making decisions that influence business outcomes.

• Uphold a results-oriented approach, consistently aiming to surpass performance targets and deliver measurable enhancements.

• Address aftersales customer issues, encompassing but not limited to: SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center), Goodwill, Warranty, and Policy Requests.

• Track and fulfill KPIs including: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS), EV Training & Compliance.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• At least 3 to 5 years of experience in leading and enhancing dealership Fixed Operations.

• Comprehensive knowledge of the automotive industry and strong business acumen, including service operations, warranty processes, and customer experience management.

• Profound understanding of Dealership Service & Parts Operations, which includes: Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, and the interdependencies of profit department structures.

• Familiarity with consultative selling techniques.

• Proficient in Microsoft Excel, including capabilities in data analysis, reporting, and visualization tools.

• Exceptional oral and written communication skills, with the capacity to inform and persuade effectively.

• Utilize data analytics tools to derive actionable insights that foster revenue growth, optimize operational performance, and enhance the customer experience.

• Ability to manage multiple tasks and adapt to thrive in a dynamic environment characterized by ambiguity.

🏝️ Benefits

• GM provides a range of health and wellbeing benefit programs.

• Benefit options encompass medical, dental, vision, Health Savings Account, and Flexible Spending Accounts.

• Retirement savings plan.

• Sickness and accident benefits.

• Life insurance.

• Paid vacation and holidays.

• Tuition assistance programs.

• Employee assistance program.

• GM vehicle discounts and more.