Dispute Agent, German

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee and resolve OTC disputes for German-speaking clients promptly, accurately, and professionally.

• Conduct deduction analysis and investigate the underlying causes of disputes and non-payment.

• Initiate, process, and track dispute cases within the appropriate systems.

• Prepare and handle credit notes in accordance with internal protocols and approval guidelines.

• Collaborate with customers and internal stakeholders to ensure efficient dispute resolution and maintain a high service level.

• Reach out to customers regarding disputed or overdue accounts, ascertain reasons for non-payment, and implement suitable corrective measures.

• Examine supporting documents, account information, and case histories to identify the correct resolution path.

• Conduct root cause analysis on recurring disputes and propose corrective and preventive measures.

• Work closely with cross-functional teams, including Sales, Supply Chain, and Customer Service, to facilitate dispute resolution and enhance processes.

• Contribute to ongoing improvement initiatives aimed at boosting dispute handling efficiency and enhancing customer experience.

⛳️ Requirements

• Proficiency in German and English, both written and verbal.

• Background in disputes, OTC, Accounts Receivable, Credit & Collections, customer service, order management, finance operations, or a related field.

• Experience in handling deductions, managing dispute cases, or processing credit notes is advantageous.

• Strong analytical abilities, meticulous attention to detail, and the capability to investigate problems and identify effective solutions.

• Exceptional communication and stakeholder management skills, with the ability to operate cross-functionally in a fast-paced environment.

🏝️ Benefits

• Private medical care through Lux Med.

• Life insurance partly covered by the employer through Generali.

• Access to the MyBenefit multicafeteria system.

• Enrollment in the PPE Goldman Sachs private pension plan, including a 3.5% employer contribution, available after 3 months of employment.

• Seniority Awards.