Dispatcher, CSR – Service Titan

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Schedule and assign technicians for service calls using ServiceTitan.

• Oversee technician schedules, job statuses, and daily routing.

• Modify schedules in real-time based on call volume, emergencies, and availability.

• Ensure technicians are utilized efficiently and services are delivered promptly.

• Respond to inbound calls and assist customers with scheduling and inquiries.

• Provide appointment confirmations, updates, and follow-up communications.

• Clearly communicate with customers regarding service windows and expectations.

• Maintain a professional and friendly demeanor in all customer interactions.

• Accurately enter and update job information in ServiceTitan.

• Track job statuses and ensure all documentation is properly completed.

• Collaborate with field technicians, supervisors, and service managers.

• Assist with call tracking, notes, and service records.

⛳️ Requirements

• Previous experience as a Dispatcher or Customer Service Representative in a service-oriented environment.

• Practical experience with ServiceTitan is highly preferred.

• Must be available to work four 10-hour shifts from Saturday to Tuesday.

🏝️ Benefits

• Competitive salary and performance incentives.

• Opportunities for professional development and training.

• Comprehensive benefits package including health, dental, and retirement plans.