Dispatcher

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the daily schedules and logistics for more than 20 field technicians.

• Enhance technician schedules to maximize job density across various service territories.

• Manage and streamline the daily dispatch schedule within San Diego and the Quad-County service regions.

• Assign technicians based on factors such as location, availability, workload, job specifications, and estimated service durations.

• Collaborate with the Technician Supervisor to align operational needs with technician schedules, availability, and time-off requests.

• Monitor schedules and implement real-time adjustments for cancellations, delays, access issues, scheduling conflicts, and unforeseen changes.

• Act as the main point of contact for field technicians concerning scheduling, routing, site access, and logistical challenges.

• Coordinate maintenance of vehicles and equipment while minimizing disruptions to technician schedules.

• Oversee the daily Courier route.

• Arrange sample drop-offs at laboratories and ensure delivery of supplies, equipment, and gear.

• Apply service-specific time-to-complete requirements for creating achievable schedules and avoiding overbooking.

• Enhance routing efficiency, reduce unnecessary travel distances, and boost technician productivity.

• Utilize CRM systems, scheduling platforms, and automation tools to manage assignments and enable notifications.

• Monitor scheduled jobs to identify potential bottlenecks.

• Relay schedule changes and operational updates to technicians, supervisors, clients, and internal teams.

• Keep precise records of dispatch, scheduling, maintenance, and logistics.

• Promote ongoing improvements in dispatch processes, routing strategies, and field operations.

• Success is gauged by maximizing technician utilization, enhancing job density, minimizing mileage and downtime, swiftly resolving issues, and upholding accurate schedules.

⛳️ Requirements

• At least 2 years of experience in dispatching, scheduling, logistics, field operations, project coordination, or a similar role.

• Strong capability to organize tasks both geographically and chronologically, and to create efficient schedules across multiple service areas.

• Experience in coordinating several employees, vehicles, appointments, or field-related activities concurrently.

• Excellent organizational and multitasking abilities, with a keen eye for detail.

• Strong problem-solving skills and the capacity to make timely decisions in a fast-paced environment.

• Ability to foresee scheduling conflicts, recognize operational bottlenecks, and formulate practical solutions.

• Exceptional verbal and written communication skills.

• Proficient in working effectively with field technicians, supervisors, clients, laboratories, and internal teams.

• Capability to balance operational efficiency with technician availability, workload, and scheduling needs.

• Proficient in Microsoft Office, CRM platforms, scheduling systems, and other business software.

• Comfortable using digital calendars, maps, routing platforms, and visual scheduling tools.

• Ability to learn company-specific services and comprehend estimated service times to create accurate schedules.

• Strong aptitude for managing changing priorities while maintaining accuracy and meeting deadlines.

• Proactive in enhancing efficiency and resolving operational challenges.

• English proficiency at B2 level or above.

• Demonstrated experience in remote work.

• A dedicated home office setup, reliable computer, quality headset, and stable internet connection.

• Preferred: experience in dispatching field technicians, inspectors, service professionals, or other mobile teams.

• Preferred: experience in environmental testing, construction, facilities, maintenance, home services, or another field-service setting.

• Preferred: experience with CRM automation, conditional workflows, or automated scheduling and notification systems.

• Preferred: experience coordinating vehicle or equipment maintenance.

• Preferred: experience managing courier, delivery, or sample transportation logistics.

🏝️ Benefits

• Opportunity for remote work.

• Dedicated home office setup.

• Reliable computer provided.

• Quality headset supplied.

• Stable internet connection required.

• Equal employment opportunities and protection from discrimination and harassment.