Dispatcher

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and enhance the daily dispatch schedule for San Diego and the Quad-County service regions.

• Organize technician assignments based on factors such as location, availability, workload, job specifications, and estimated service durations.

• Collaborate closely with the Technician Supervisor to align operational needs with technician schedules, availability, and time-off requests.

• Continuously monitor schedules throughout the day, making real-time modifications for cancellations, delays, site access issues, scheduling conflicts, and other unforeseen changes.

• Act as the primary contact for field technicians concerning scheduling, routing, site access, and logistical matters.

• Arrange for vehicle and equipment maintenance to ensure fleet readiness while minimizing disruptions to technician schedules.

• Manage the daily Courier route to eliminate unnecessary travel and administrative tasks for field technicians.

• Coordinate sample drop-offs at laboratories and the delivery of supplies, equipment, and gear between the shop and field locations.

• Implement service-specific time-to-complete standards to develop realistic schedules and avoid overbooking.

• Recognize opportunities to enhance routing, reduce unnecessary mileage, and boost technician productivity.

• Utilize CRM systems, scheduling platforms, and automation tools to maintain precise assignments and facilitate notifications for clients and technicians.

• Track scheduled jobs and proactively identify potential bottlenecks before they affect clients or field teams.

• Clearly and promptly communicate schedule changes and operational updates to technicians, supervisors, clients, and internal teams.

• Maintain accurate records of dispatch, scheduling, maintenance, and logistics.

• Contribute to the continuous improvement of dispatch processes, routing strategies, and field operations.

⛳️ Requirements

• At least 2 years of experience in dispatching, scheduling, logistics, field operations, project coordination, or a similar role.

• Strong capability to organize tasks both geographically and chronologically, creating efficient schedules across various service areas.

• Proven experience in coordinating multiple employees, vehicles, appointments, or field-based activities concurrently.

• Excellent organizational and multitasking abilities, with a keen attention to detail.

• Strong problem-solving skills with the capacity to make timely decisions in a dynamic environment.

• Ability to foresee scheduling conflicts, pinpoint operational bottlenecks, and devise practical solutions.

• Exceptional verbal and written communication skills.

• Ability to collaborate effectively with field technicians, supervisors, clients, laboratories, and internal teams.

• Capability to balance operational efficiency with technician availability, workload, and scheduling needs.

• Proficient in Microsoft Office, CRM platforms, scheduling systems, and other business applications.

• Comfortable utilizing digital calendars, maps, routing platforms, and visual scheduling tools.

• Ability to learn company-specific services and grasp estimated service times to create accurate schedules.

• Strong aptitude for managing shifting priorities while maintaining accuracy and meeting deadlines.

• Proactive mindset towards improving efficiency and addressing operational challenges.

• Proficiency in English at B2 level or higher.

• Proven experience working remotely with a dedicated home office setup, reliable computer, quality headset, and stable internet connection.

• Preferred: Experience in dispatching field technicians, inspectors, service professionals, or other mobile teams.

• Preferred: Experience in environmental testing, construction, facilities maintenance, home services, or a similar field-service environment.

• Preferred: Familiarity with CRM automation, conditional workflows, or automated scheduling and notification systems.

• Preferred: Experience in coordinating vehicle or equipment maintenance.

• Preferred: Experience in coordinating courier, delivery, or sample transportation logistics.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Paid time off and flexible scheduling options.

• Opportunities for professional development and career advancement.

• Supportive and inclusive work environment.