Dispatcher

This is a fully remote position, open to applicants in Philippines.

📋 Description

• **Key Responsibilities**

• Manage incoming calls and service inquiries from customers and partners.

• Efficiently and accurately dispatch roadside technicians and tow truck drivers.

• Provide real-time job status updates to customers and team members.

• Utilize dispatch software to oversee calls, monitor jobs, and record service activities.

• Organize routes and schedule service providers based on their availability and location.

• Ensure clear, calm, and professional communication in high-pressure situations.

• Respond to emergency service requests with urgency and precision.

• Deliver consistent and courteous customer service throughout the service process.

⛳️ Requirements

• **Qualifications**

• **Customer service experience is essential** (preferably in a call center or dispatch setting).

• Towing or roadside assistance experience is **not necessary** – training will be provided.

• Excellent communication skills – both verbal and written are required.

• Capability to remain organized and focused in a high-volume, fast-paced environment.

• Proficiency in using computers, dispatch software, and GPS tracking systems.

• A problem-solving mindset with the ability to make quick and sound decisions.

• Must be available to work nights, weekends, and holidays as part of a rotating schedule.

• **Fluency in both English and English is a must.**

🏝️ Benefits

• **Work Setup**

• Fully Remote position.