Discovery Call Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct complimentary discovery calls with potential patients via Zoom with the camera activated.

• Prioritize listening and create a safe, supportive environment where every individual feels acknowledged, heard, and valued.

• Establish trust through warmth, patience, and authentic care.

• Provide clear explanations regarding telehealth services, associated costs, expectations, and differences among providers.

• Offer reassurance to individuals making significant and vulnerable healthcare choices.

• Steer each discussion toward the most suitable outcome for the patient, including situations where Modern Thyroid Clinic may not be the best fit.

• Warmly encourage appropriate prospective patients to initiate care with the clinic.

• Utilize a consultative, question-driven approach to onboarding without applying pressure.

• Embody the clinic's mission, values, and culture in every interaction.

⛳️ Requirements

• Previous relevant experience in conducting discovery calls and/or assisting patients or clients in making positive, confident decisions about their care or well-being; candidates lacking this experience will not be considered.

• Prior experience in consultative onboarding, employing a question-led and trust-based methodology.

• Exceptional verbal communication skills; clear, warm, and articulate.

• Comfortable and polished when using Zoom with the camera on.

• High levels of empathy and emotional maturity to hold space for individuals’ fears and aspirations gracefully.

• Ability to easily connect with individuals who are facing challenges, particularly women navigating complex health journeys.

• Must be available to work full-time, 40 hours per week.

• Must possess authorization to work in the United States, verifiable through E-Verify.

• Familiarity with a consultative, question-led sales or decision-guidance philosophy, such as the approach taught by Jeremy Miner.

• A personal connection to health challenges is preferred but not mandatory.

• Reliable high-speed internet connection.

• A professional, distraction-free setting suitable for video calls.

🏝️ Benefits

• Fully remote / telehealth work environment.

• Moderately flexible scheduling within standard business hours.

• Support, training, and team development opportunities.

• A respectful, inclusive, culture-first work atmosphere.

• Professional, distraction-free remote work setup.

• Average employee tenure exceeding five years.