Disability Case Manager, Employer Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate short-term disability claims to determine eligibility for benefits and make decisions in line with service standards.

• Conduct telephone interviews aimed at gathering essential medical information, treatment status, functional capabilities, and readiness for return to work.

• Recognize and assess both medical and non-medical obstacles, as well as functional abilities, to enhance outcomes.

• Create, communicate, and execute proactive case management strategies.

• Collaborate, negotiate, and formulate return-to-work strategies.

• Identify appropriate rehabilitation referrals in accordance with employer disability and absence policies and associated costs.

• Leverage both external and internal resources to advance cases towards resolution, concentrating on functionality and gainful employment.

• Work alongside healthcare providers and physicians, using written or verbal communication based on the specific requirements of the claim.

• Oversee external referrals, services, and partnerships with service providers and strategic collaborators through research and awareness of local community resources.

• Exhibit a thorough understanding of employer-specific resources (i.e., EFAP) and ensure effective coordination.

• Act as a knowledgeable claims management resource for clients and internal business units.

• Maintain professional interactions with all stakeholders consistently, ensuring timely and efficient responses to phone and email communications.

• Provide prompt and thorough documentation to facilitate the advancement and fulfillment of case management plans.

⛳️ Requirements

• Relevant post-secondary degree (e.g., Kinesiology, Psychology, Social Work, or a related field) or equivalent experience.

• Strong foundation and understanding of STD policies and coverage; familiarity with LTD and Group plans is advantageous.

• Excellent analytical skills, problem-solving capabilities, and the ability to work with minimal supervision.

• Professional communication skills, both oral and written, with the ability to tailor communication styles to suit a variety of stakeholder and client requirements.

• Experience and knowledge of vocational rehabilitation services.

• Diligent, resourceful, and self-driven, with a positive approach to overcoming challenges.

• Strong organizational skills and the ability to multitask effectively.

• Capability to manage conflicting agendas while maintaining an impartial demeanor.

• Proficient interview skills with a talent for identifying and revealing underlying interests and motivations.

• Ability to manage the expectations of various stakeholders (employees, employers, lawyers, doctors, unions, etc.) as needed.

• Adaptability to rapidly changing situations and new working methods, with excellent time management skills to meet tight deadlines.

• Proficient in computer applications, including Microsoft Outlook, Word, Excel, and PowerPoint.

🏝️ Benefits

• Generous paid time off, including a minimum of 3 weeks of vacation.

• 26 long weekends per year through the Happy Friday program.

• Flexible work arrangements, including remote and hybrid schedules.

• Comprehensive health and dental benefits.

• RRSP matching.

• Wellness support, encompassing extensive mental health resources.