Director, Trust, Safety, Policy Compliance

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the leading Trust & Safety (T&S) operational architect for TrevorSpace.

• Take responsibility for the daily execution of the platform, implementation of policies, and assurance of quality.

• Manage the complete lifecycle of incident response.

• Ensure that no operational threads are overlooked.

• Establish exceptional enforcement standards that protect vulnerable online communities.

• Design, expand, and oversee the digital safety infrastructure of the platform.

• Serve as a crucial strategic partner supervising global digital compliance, vendor ecosystems, and the health of frontline operations.

⛳️ Requirements

• 10-15 years of experience in Trust & Safety, operations management, or community moderation platforms.

• Profound knowledge of global platform compliance, digital safety standards, and the development of robust SOPs.

• Awareness of changes in public policy and internet regulation as it pertains to the LGBTQ+ community.

• Proven experience in managing managers, overseeing intricate team structures, and leading extensive, 24/7/365 operations.

• Highly autonomous self-starter who consistently operates one step ahead, foresees cross-functional upstream/downstream impacts, and excels with minimal management oversight.

• In-depth understanding of the unique socio-technological safety challenges, digital vulnerabilities, and online behavior patterns relevant to LGBTQ+ youth globally.

• Experience in change management, including guiding teams through policy changes, platform feature updates, and organizational growth with remarkable clarity and composure.

• Demonstrated experience in a high-level operational advisory role.

• Exceptional efficiency in delivering reports and presentations.

• Experience in leading, developing, coaching, and managing the performance of direct reports.

• Proficiency in both spoken and written English.

🏝️ Benefits

• Comprehensive health coverage, including plans that address various gender affirmation care needs.

• Mental health resources, providing access to virtual care and a range of in-network and out-of-network support options.

• 403(b) retirement plan with a 3% employer match, vesting over three years.

• Generous paid time off and company holidays to promote rest and rejuvenation.

• Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources.

• Remote work flexibility from any location within the continental U.S., Alaska, or Hawaii, including provided technology, reimbursement for home office setup, and monthly internet reimbursement.