Director, Training and Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Designs, develops, and standardizes training and development initiatives throughout TrueScripts.

• Establishes a structured, scalable framework that aligns learning with workflows, quality standards, and performance expectations.

• Collaborates with leaders to integrate training into daily operations, key initiatives, and organizational advancement.

• Creates structured onboarding and role-specific development programs, starting with frontline operations.

• Sets clear training timelines, milestones, and expectations to guarantee role readiness and uniformity.

• Develops scalable methods that facilitate both new hire onboarding and ongoing team member development.

• Assesses current training and onboarding practices to identify inconsistencies, gaps, and inefficiencies.

• Establishes and executes standardized processes, documentation, and development materials across teams.

• Collaborates with subject matter experts to create clear, consistent training content, job aids, and resources.

• Implements tools and systems to monitor onboarding progress, training completion, and development efficacy.

• Continuously enhances programs based on feedback, performance metrics, and operational requirements.

• Works with leaders across Member Care, Client Success, and other departments to ensure training corresponds with real-world responsibilities.

⛳️ Requirements

• Bachelor's degree or equivalent experience is preferred.

• Over 5 years of experience in corporate training, organizational development, or operational development.

• Proven experience in building or significantly enhancing training or development programs, particularly in environments lacking established structures.

• Background in healthcare, pharmacy benefit management, or a related field is preferred.

• Strong capability to create scalable processes and bring consistency to decentralized practices.

• Experience working cross-functionally and influencing others without direct authority.

• Excellent organizational, project management, and problem-solving abilities.

• Outstanding communication skills, including the ability to translate complex processes into clear, actionable content.

• Familiarity with learning management systems (LMS), training tracking tools, or similar platforms is preferred.

🏝️ Benefits

• A diverse selection of health insurance options, including medical, dental, and vision coverage.

• Competitive salary along with a bonus program.

• A comprehensive 401k plan with company matching.

• TrueScripts is transitioning to an ESOP, making it a team member-owned company!

• Each year, team members receive allocated shares of stock through our ESOP, a Qualified Retirement plan!

• Access to an Employee Assistance Program.

• A wellness program featuring financial incentives, chiropractic and massage services, and fitness stipends.

• Participation in the Dream Manager Program (yes, it’s a real thing!).

• A supportive, family-oriented culture.

• Opportunities for charitable contributions and volunteer time.