Director, Technical Solution Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Create tailored solutions that meet customer needs while leveraging Kyndryl's services and capabilities.

• Assess customer business and technical requirements, transforming them into solution architectures and cost models.

• Aid in solution strategy discussions by effectively communicating business value, technical trade-offs, and delivery considerations.

• Work collaboratively with internal stakeholders to gather necessary technical inputs, assumptions, and constraints for proposals.

• Play a key role in bid and proposal development by managing solution documentation and presentations.

• Engage in customer meetings to articulate solution design, scope, and outcomes in easily understandable terms.

• Assist in deal progression by refining solutions, identifying risks, and ensuring readiness for handover.

⛳️ Requirements

• At least 8+ years of experience in IT service management, IT sourcing, or IT strategy.

• Proven experience in designing and implementing technical solutions based on customer requirements.

• Knowledge of IT domains encompassing infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems.

• Capability to evaluate complex issues and suggest scalable, practical solutions.

• Experience in creating solution documentation including scope definitions, assumptions, and cost models.

• Background in collaborating with cross-functional teams across sales, delivery, and technical practices.

• Willingness to travel up to 50%.

🏝️ Benefits

• Kyndryl’s discretionary annual bonus program, contingent on performance.

• Comprehensive benefits package that includes medical and dental coverage.

• Disability benefits.

• Retirement benefits.

• Paid leave.

• Paid time off.