Director, Solutions Engineering

This is a fully remote position, open to applicants in New York, +4 more states.

📋 Description

• Oversee the Solutions function that supports new business initiatives, strategic client engagements, and growth in retained revenue.

• Provide leadership during discovery phases, current-state assessments, solution design, technology demonstrations, proposal creation, and agreement facilitation.

• Lead, mentor, develop, and assess the performance of the Solutions team.

• Cultivate a high-performing, collaborative team that emphasizes accountability, continuous improvement, innovation, and operational excellence.

• Act as the primary resource for solution design on large, complex, or strategic client projects.

• Collaborate with Sales leadership to enhance winning strategies, deal positioning, and the conversion of qualified opportunities.

• Facilitate executive-level discovery sessions, workshops, solution presentations, and reviews of findings.

• Convert client goals, operational needs, and challenges into scalable solution strategies.

• Assist in proposal creation by outlining solution scope, assumptions, and value propositions.

• Develop partnerships with Sales, Implementation, Client Services, Technology, Product, Operations, Marketing, Finance, and executive leadership.

• Ensure solutions are practical, executable, ready for implementation, and aligned with the company's strategy.

• Develop and refine Solutions processes, tools, templates, best practices, and performance metrics.

• Monitor team performance, KPIs, and business outcomes to enhance effectiveness and support revenue growth.

• Recommend improvements to services, solution capabilities, and internal processes.

• Maintain expertise in transportation, logistics, TMS, and emerging industry trends.

• Perform additional responsibilities and special projects as assigned.

⛳️ Requirements

• A Bachelor's degree or equivalent experience in business, supply chain, logistics, engineering, or a related discipline.

• 8-10+ years of experience in transportation, logistics, supply chain, consulting, solution design, or a related field.

• Proven experience working within a complex organizational matrix and managing multiple priorities in a dynamic environment.

• Proven ability to build relationships, establish credibility, solve problems, build consensus, and achieve business goals.

• Progressive experience in leading, motivating, coaching, and developing teams while ensuring accountability.

• Strong consultative solution design experience supporting intricate client environments and revenue-generating initiatives.

• Extensive experience presenting to executive leadership.

• Excellent written and verbal communication skills with both technical and non-technical stakeholders.

• Robust analytical, organizational, problem-solving, and decision-making abilities.

• Proficiency in Microsoft Office, including Excel, PowerPoint, Word, and Outlook.

• Knowledge of transportation, logistics, and supply chain solutions.

• Strong leadership, coaching, and performance management capabilities.

• Strong consultative problem-solving and strategic thinking skills.

• Exceptional verbal, written, and presentation skills.

• Ability to build relationships and collaborate effectively across teams.

• Ability to analyze data, identify trends, and promote continuous improvement.

• Proficiency in Microsoft Office, including Excel, PowerPoint, Word, Outlook, and Visio or similar process-mapping tools.

• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies is preferred.

• Willingness to work occasionally on weekends and evenings during peak times.

• Local travel is required; limited out-of-state travel may be necessary for special training or conferences.

🏝️ Benefits

• Full-time benefits-eligible position.

• Monday through Friday schedule from 8:00 a.m. to 5:00 p.m.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

• Commitment to equal opportunity employment and nondiscrimination in personnel practices.