Director, Software Engineering – Infrastructure

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• This position is essential for the success of ServiceTitan, reporting directly to the VP of Infrastructure.

• Lead, grow, and nurture a global Site Reliability Engineering (SRE) team of engineers capable of providing round-the-clock coverage.

• Manage the operations center (OC) along with incident command and response functions for this mission-critical software.

• Strive to achieve and maintain 99.99% availability across our infrastructure.

• Oversee release management for core applications while orchestrating a robust process across functional microservices.

• Participate in service capacity planning, demand forecasting, software performance analysis, and system optimization.

• Collaborate with development teams to ensure applications are production-ready, scalable, reliable, and observable from the beginning.

• Assess and enhance system performance, aiming to advance capabilities and anticipate customer needs.

• Identify, develop, implement, and sustain practices that guarantee the highest levels of uptime, performance, reliability, and security across production and pre-production environments.

• Provide thought leadership in resolving issues related to internal and external technology matters.

• Promote the adoption of operational best practices across critical services, consistently seeking to reduce operational barriers to enhance reliability.

• Serve as an internal resource for teams and business units.

⛳️ Requirements

• 10 to 15 years of software engineering experience, including at least 7 years in a leadership role managing a team of over 50 engineers.

• More than 7 years of experience supporting infrastructure and services hosted on AWS, GCP, or Azure.

• Over 5 years of experience in delivering, deploying, and managing enterprise applications in the cloud.

• At least 3 years of experience developing continuous integration, delivery, and deployment pipelines along with cloud-centric CI/CD tools.

• A minimum of 3 years implementing telemetry and observability intelligence with automated remediation.

• More than 3 years as a leader in driving scalability, resiliency, performance, and security.

• At least 3 years of experience establishing and advancing an SRE practice.

• A strong understanding of Azure cloud services and monitoring technologies is highly advantageous.

• Experience in constructing pre-production performance and testing environments, as well as disaster recovery/high availability (DR/HA) frameworks in a cloud environment is essential.

• Proficient in Infrastructure as Code (IaC) using tools such as Terraform, Ansible, etc.

• Extensive experience with containerization technologies like Docker and Kubernetes.

• Strong expertise in building CI/CD pipelines using tools such as Jenkins, and familiarity with observability tools like New Relic, DataDog, and Splunk Enterprise.

• BA/BS in Computer Science or a related field.

• An MS/PhD is highly desirable.

🏝️ Benefits

• Flexible time off along with numerous learning and development opportunities to further your career.

• A comprehensive onboarding program and leadership training available for Titans at every level.

• Exceptional work is recognized through Bonusly, peer-nominated awards, and additional rewards.

• Company-paid medical, dental, and vision insurance (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA, 401k matching, and telehealth options including memberships to One Medical.

• Parental leave and support, along with up to $20k in fertility services (such as IUI and IVF), surrogacy, and adoption reimbursement.

• On-demand maternity support through Maven Maternity, complimentary breast milk shipping via Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.