Director, SAP Support

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead the regional Application support teams to deliver outstanding remote assistance for critical SAP applications.

• Foster team skills and uphold high client satisfaction levels.

• Collaborate effectively with team members in a virtual environment.

• Handle client escalation scenarios proficiently.

• Offer expertise during the sales process to assist the sales team.

• Motivate SAP Developers, Support Engineers, and Product Support Engineers to provide high-quality service.

• Enhance processes and procedures to meet both local and global support organizational requirements.

⛳️ Requirements

• Over 15 years of relevant experience with SAP Applications.

• More than 10 years of direct support for application end-users in a corporate setting.

• At least 10 years of experience managing Senior Level IT resources and teams.

• Profound technical expertise in the SAP Suite of products.

• Familiarity with localizations, including architecture, implementation, and key functionalities.

• Experience serving as a trusted advisor to Senior Executive Leadership teams.

• Comprehensive experience in full life-cycle implementation, configuration, and/or administration.

• Understanding of SAP maintenance/patching processes and application architecture.

• Proven track record of resolving complex issues across multiple modules.

• Working knowledge of ITIL methodology and case management principles.

• Bachelor's Degree in computer science or a related field, or equivalent experience.

🏝️ Benefits

• Health insurance.

• Flexible working arrangements.

• Opportunities for professional development.