Director, Professional Services Group

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the discovery and scoping efforts for new opportunities, defining client requirements, deliverables, and delivery assumptions.

• Act as a representative of the Professional Services Group during reviews of complex or nonstandard engagements prior to making commitments.

• Manage changes to engagement scope, collaborating with Sales on pricing and with Operations on capacity and timing.

• Serve as the primary consulting contact and trusted advisor for client accounts, providing ongoing support for major clients.

• Drive value-focused renewal discussions and identify subsequent work and opportunities to enhance client relationships.

• Ensure that every client perceives measurable value from their engagement with Martin.

• Conduct quality reviews on significant and first-time projects prior to client delivery.

• Maintain and enhance quality checklists utilized in routine work, capturing lessons learned across different engagements.

• Provide clearly defined work scopes to the Operations team concerning client deliverables.

• Collaborate with Operations by offering input on staffing for key accounts and partnering on milestones, expectations, and project health.

• Contribute to the development of consulting methodologies, playbooks, and reusable resources.

• Identify services that could be standardized or made into products.

• Mentor consultants in knowledge related to P&C and consultative skills.

⛳️ Requirements

• Over 10 years of experience in P&C insurance, with a minimum of 5 years leading client-facing consulting engagements.

• In-depth understanding of the insurance product lifecycle, including product development, regulatory compliance, and state filings.

• Proven ability to scope complex engagements and manage scope throughout the delivery process.

• Possess executive presence and the credibility to advise and constructively challenge senior client stakeholders.

• A history of establishing clear standards and guiding others effectively.

• Exceptional written and verbal communication skills.

• Strong attention to detail and commitment to quality.

• Experience managing multiple projects and stakeholders simultaneously.

• Background in a consulting firm, carrier, or MGA serving various insurance lines.

• Familiarity with supporting technology-enabled services, platforms, or software implementations.

• Experience in developing consulting methodologies, playbooks, or quality programs.

• A desire to be a People Manager is advantageous, as this role will expand to include direct reports.

🏝️ Benefits

• Competitive base salary with bonus potential.

• Profit-sharing opportunities.

• Comprehensive health, dental, and vision insurance.

• 401(k) retirement plan options.

• Generous and flexible paid time off (PTO) policy.

• Fully remote work environment.