Director, Pharmacy Supply Chain

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and take ownership of the sales and operations planning (S&OP) cadence, which includes demand inputs, modeling, capacity reviews, network assessments, and KPI/performance management.

• Deliver dependable forward-looking forecasts to fulfillment partners, pharmacy locations, and Procurement.

• Lead and nurture teams across Systems & Formulary, Demand & Supply Planning, and Network & Fulfillment Operations.

• Develop the organizational structure, clarify ownership, and minimize key-person risk.

• Revamp pharmacy operational processes that encompass Patient Support, credentialing, and partner-side operations.

• Collaborate daily with Product and Engineering to convert operational challenges into requirements and promote scalable solutions.

• Generate documentation and reference frameworks for SKU composition, temperature and handling requirements, and processes.

• Enhance turnaround SLAs across the fulfillment network while maintaining a balance between service, quality, and cost.

• Manage forecast accuracy, inventory optimization, and cost control in conjunction with Finance.

• Identify and mitigate supply chain risks while partnering with Quality & Compliance to ensure audit and inspection readiness.

• Oversee operational preparedness for new products, formulations, service launches, and regulatory alterations.

• Advocate for automation and technological advancements.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• More than 8 years in supply chain, operations, or production management.

• Over 4 years of experience leading teams, including managing managers or leads.

• Proven experience scaling a high-volume operation through rapid growth in mail-order or specialty pharmacy, fulfillment, distribution, or regulated manufacturing.

• Strong expertise in demand and supply planning, as well as S&OP.

• Experience in personally establishing a planning cadence.

• History of creating operating structures, documentation, and repeatable processes.

• Experience collaborating with Product or Engineering on operational tools, specifying requirements, and prioritizing construction tasks.

• Exceptional cross-functional leadership and communication skills across technical, operational, clinical, and finance sectors.

• Ability to thrive in a fast-paced, flat-structured environment with multiple concurrent priorities.

• Preferred: Background in 503A compounding pharmacy or pharmacy, healthcare, or regulated industries.

• Preferred: Familiarity with pharmacy management systems and order-routing or API integration environments.

• Preferred: Experience in cold-chain or temperature-controlled fulfillment.

• Preferred: Background in continuous improvement or Lean methodologies, including Six Sigma or similar practices.

• Preferred: Experience preparing regulated operations for audit or inspection readiness.

• Preferred: Experience in building a function that subsequently split or expanded into multiple leadership lanes.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Flexible Spending/Health Savings Accounts.

• Flexible PTO.

• 401(k) + Company Match.

• Life Insurance.

• Pet insurance.