Director – Omnichannel & Commercial Pharma

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Spearhead the comprehensive delivery of data science and advanced analytics solutions within the commercial pharmaceutical sector.

• Create and execute Next Best Action (NBA) models to enhance customer engagement and inform decision-making processes.

• Construct and expand omnichannel analytics frameworks, assimilating data from various touchpoints (CRM, digital, field, marketing).

• Collaborate with business stakeholders (Sales, Marketing, Market Access) to convert business challenges into analytical solutions.

• Lead initiatives in customer segmentation, targeting, personalization, and campaign optimization strategies.

• Develop predictive models (propensity, churn, response, uplift modeling) to improve commercial performance.

• Manage data pipelines, oversee model deployment, and monitor systems in production environments.

• Guide and mentor a team of data scientists and analysts.

• Work in conjunction with data engineering teams to establish data architecture, data quality standards, and governance frameworks for analytics applications.

• Ensure compliance with regulatory and governance standards within the pharmaceutical industry.

⛳️ Requirements

• 12–18+ years of experience in Data Science / Advanced Analytics, with substantial exposure to the commercial pharmaceutical landscape.

• Demonstrated experience in constructing and implementing Next Best Action (NBA) or recommendation systems.

• In-depth understanding of omnichannel engagement, encompassing CRM (e.g., Veeva), digital marketing, and field force data.

• Proficient in Python / R / SQL, and ML frameworks (scikit-learn, TensorFlow, etc.).

• Familiarity with cloud platforms (AWS, Azure, or GCP).

• Strong knowledge of pharmaceutical datasets such as claims, prescriptions (Rx), EMR, and patient-level data.

• Experience in customer analytics, segmentation, targeting, and measuring campaign effectiveness.

• Exceptional stakeholder management and client-facing skills.

• Experience with GenAI / AI-driven personalization in the pharmaceutical sector.

• Previous consulting experience or background in a fast-paced client-focused environment.

🏝️ Benefits

• Significant opportunities for career development as the company expands. This role presents a unique chance to be part of a small, rapidly growing, challenging, and entrepreneurial environment with a considerable degree of individual responsibility.

• ***Tiger Analytics provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, ancestry, marital status, protected veteran status, disability status, or any other basis as protected by federal, state, or local law.***