Director of Technology Operations

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Spearhead the evolution of Technology Operations across Platform/DevOps, Corporate IT, and Operational Excellence.

• Formulate the Technology Operations strategy, target operating model, organizational framework, responsibilities, priorities, and transformation roadmap.

• Oversee multiple established technology functions through Heads, Leads, and other managerial roles.

• Advance DevOps towards a Platform Engineering model that minimizes operational toil and enhances self-service capabilities.

• Implement a “you build it, you own it” production ownership model alongside Engineering.

• Cultivate Service Management towards Operational Excellence, incorporating service ownership, incident and problem management, risk-based change governance, and systemic failure mitigation.

• Transform Corporate IT into a secure, automated employee technology framework.

• Evaluate organizational, technological, and operating model gaps and convert them into enhancement initiatives.

• Boost the maturity, reliability, scalability, and efficiency of technology operations that support production-critical systems.

• Establish operational metrics and leverage them to assess transformation outcomes and drive improvements.

• Manage digital operational resilience, encompassing business continuity, disaster recovery, backup and restoration, resilience testing, recovery objectives, and crisis preparedness.

• Collaborate with Security, Risk, and Compliance on ICT risk management, third-party risk, audit readiness, and regulatory remediation.

• Ensure identification, prioritization, and resolution of operational and technological risks.

• Assist with audits, certifications, regulatory compliance, and necessary controls.

• Oversee and optimize budgets, technology vendors, infrastructure investments, and external partnerships.

• Partner with Engineering, Security, Risk, Compliance, Product, Finance, and other business units.

• Represent Technology Operations in cross-functional and executive discussions.

• Prepare the technology organization for growth, tackling increasingly complex enterprise customers, new products, and an expanded engineering team.

• Mentor Heads and Leads, delivering measurable improvements within the first 6–12 months.

⛳️ Requirements

• Extensive leadership experience in Technology Operations, IT Operations, Infrastructure & Operations, Platform/Production Operations, Platform Engineering, or a similar technology function.

• Proven experience as a manager of managers, overseeing several teams or functions through Heads, Engineering Managers, Team Leads, or equivalent leadership positions.

• Prior experience as a Technology Director, VP/Head of Technology Operations, Platform/Infrastructure leader, or a comparable senior role within a product engineering environment.

• Demonstrated success in significant organizational or technology transformation initiatives.

• Experience leading or advancing DevOps, SRE, or infrastructure capabilities towards Platform Engineering, including developer self-service, automation, and reduction of operational toil.

• Strong grasp of modern production ownership models and the interplay between Platform Engineering and product engineering teams.

• Experience with production-critical systems where availability, reliability, security, and operational failures have a direct impact on business.

• Knowledge of IT and Service Management, including incident, problem, and change management.

• Experience in transforming Corporate IT or employee technology settings, focusing on identity/access lifecycle, endpoint/device management, automation, governance, and employee self-service.

• Practical experience with business continuity, disaster recovery, and operational resilience, including BIA, RTO/RPO, backup and restoration, resilience testing, and remediation efforts.

• Experience collaborating with Security, Risk, and Compliance teams while managing technological and operational risks.

• Familiarity with audits, certifications, regulatory requirements, and operational controls pertinent to financial institutions or regulated settings.

• Working knowledge of technology operations regulatory frameworks in financial services, such as DORA, is an advantage.

• Experience managing budgets, vendors, contracts, and technology investments.

• Ability to function effectively when requirements, organizational boundaries, or the final solution are not clearly defined.

• Proven track record of developing leaders and fostering autonomous teams.

• Capacity to transition between strategic issues and operational challenges.

• Strong stakeholder management and communication abilities.

• Valuable experience in fintech, payments, banking, financial infrastructure, or another regulated and production-critical technological environment.

🏝️ Benefits

• Benefit Bar – up to €230/month.

• Fully remote work options available from nearly any location.

• Optional office use and relocation assistance provided.

• Flexible, asynchronous-friendly work environment.

• Budget allocated for courses, certifications, and professional development.

• Language learning support offered.

• Opportunities for cross-team learning and knowledge exchange.

• Medical insurance or reimbursement based on location.

• Access to mental health support services.

• Financial assistance for significant life events.

• Merchandise shop with a rewards system.

• Team offsites and company events to foster camaraderie.