Director of Rooms

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Lead and supervise the Rooms Division teams to provide outstanding guest experiences.

• Oversee the daily functions of Front Office, Housekeeping, Laundry, and Guest Services departments.

• Manage inventory, including linens and supplies.

• Ensure smooth communication and collaboration between departments.

• Monitor guest feedback and implement service recovery strategies for continuous improvement.

• Oversee departmental budgets, labor productivity, and cost management to achieve or surpass financial objectives.

• Develop and execute strategies to enhance service quality and operational efficiency.

• Recruit, train, mentor, and grow department leaders and team members.

• Ensure adherence to all safety, hygiene, and brand standards.

• Maintain a prominent presence during peak guest times to support staff and interact with guests.

• Collaborate with other departments such as Sales, Engineering, and Food & Beverage to promote overall success.

⛳️ Requirements

• A minimum of 3 years of leadership experience in the Rooms Division within a full-service hotel is required.

• Familiarity with brand standards, particularly with Hilton and Marriott, is essential.

• Experience in both Front Office and Housekeeping is necessary.

• Proficient in property management systems (e.g., Light Speed, Opera, FOSSE, OnQ, etc.).

• A Bachelor’s degree in hospitality management or a related field is preferred.

🏝️ Benefits

• Attractive compensation package starting at $90,000 annually.

• Eligibility for an operational incentive plan.

• Comprehensive benefits plan for eligible associates and their family members.

• 401K matching program for eligible associates.

• Discounts at Crescent-managed properties across North America for you and your family.