Director of Real Estate Transaction Coordination Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, manage, and nurture a large team of transaction coordinators and virtual assistants across various markets and time zones.

• Oversee the entire transaction coordination lifecycle from contract to closing for residential real estate clients, providing support to hundreds of thousands of agents nationwide through a virtual assistance model.

• Manage and enhance the performance of a distributed virtual assistant workforce, including aspects such as hiring, training, quality control, and accountability systems.

• Develop and fine-tune scalable processes, workflows, and standard operating procedures (SOPs) to enhance team performance and ensure a consistent client experience.

• Track team performance metrics, identify areas for improvement, and implement coaching and training initiatives.

• Act as the escalation point for complex or urgent transactions, offering hands-on support as necessary.

• Collaborate with Fusion’s leadership team to align transaction coordination operations with partner growth objectives.

• Recruit, onboard, and retain top-tier transaction coordinator talent as the team expands.

• Stay up-to-date with state-specific real estate compliance regulations and ensure the team adheres to these standards.

• Provide regular reports to senior leadership regarding team KPIs, capacity, and overall operational health.

⛳️ Requirements

• Minimum of 5 years of experience in residential real estate transaction coordination, including at least 3 years in a management or leadership position.

• Demonstrated success in managing large teams (10+ transaction coordinators) in a fast-paced, high-volume setting.

• Extensive knowledge of the complete transaction coordination process, including contract review, contingency management, title/escrow coordination, and closing procedures.

• Experience in managing or overseeing virtual assistants within a remote or distributed team framework.

• Background in building or revamping transaction coordination systems, tools, and workflows.

• Proficient in real estate transaction management platforms (e.g., Dotloop, SkySlope, Command, or similar).

• Must reside on the East Coast and be available during Eastern Time business hours.

• Reliable home office setup with a strong internet connection and a distraction-free work environment.

🏝️ Benefits

• Health, Dental, Vision, 401K.

• Paid time off and holidays.

• Opportunities for growth within a nationally recognized, rapidly expanding organization.

• A collaborative, mission-driven team culture.