Director of MRO – PD Services

This is a fully remote position, open to applicants in Arizona, +28 more states.

📋 Description

• Take ownership of the strategy and P&L for MRO and PD Services, fostering sustainable growth, margin enhancement, and customer loyalty.

• Discover new business prospects within current accounts and emerging markets; create service-oriented revenue streams that complement core product sales.

• Collaborate with Sales, Marketing, and Product teams to establish and position MRO and PD offerings as significant market differentiators.

• Formulate go-to-market strategies, pricing structures, and value propositions that meet customer needs and align with profitability objectives.

• Act as the executive sponsor for major enterprise accounts, ensuring the alignment of service delivery, innovation, and business outcomes.

• Convert customer feedback and market insights into actionable enhancements and new service ideas.

• Enhance strategic partnerships with OEMs, distributors, and technology allies to broaden service scope and competitiveness.

• Lead high-performing teams within MRO and PD functions to provide reliable, efficient, and innovative service solutions.

• Establish scalable processes for service delivery, project execution, and lifecycle support.

• Maintain top-tier quality, responsiveness, and uptime through ongoing improvement and digital transformation.

• Develop, mentor, and empower a results-oriented organization that emphasizes accountability, agility, and customer value.

• Promote a growth-oriented mindset within the team—balancing technical expertise with commercial excellence.

• Work collaboratively across functions to ensure close alignment between commercial, operational, and engineering areas.

⛳️ Requirements

• Bachelor’s degree in Engineering, Business, or a related discipline; MBA is preferred.

• Over 10 years of experience in commercial leadership within manufacturing, industrial services, or B2B technology sectors.

• Demonstrated success in expanding service-based revenue and managing P&L responsibilities.

• In-depth knowledge of MRO operations, product development services, and customer lifecycle management.

• Strong financial and analytical capabilities with a background in pricing, forecasting, and business modeling.

• Exceptional relationship management, negotiation, and executive communication abilities.

• Proven track record in MRO and PD service revenue growth and profitability.

• High customer retention and satisfaction scores.

• Effective cross-sell and attach rates of services to core product sales.

• Operational efficiency and adherence to project delivery timelines.

• Strong employee engagement and leadership effectiveness.

🏝️ Benefits

• Competitive medical, dental, and vision insurance.

• 401K plan.

• Monthly Virtual Work stipend for expenses like food, internet, travel, pet care, and health and wellness.

• Annual Education stipend.

• Parental leave programs.

• Paid volunteer days.

• Comprehensive onboarding setup, including a standing desk, laptop, monitor, and chair, along with a stipend for additional ergonomic supplies such as headphones and blue light glasses.

• And much, much more!