Director of IT Innovation – AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and take ownership of the IT innovation roadmap; develop a structured framework for ideation, piloting, evaluation, and large-scale deployment.

• Spearhead AI-driven initiatives within IT operations, including AIOps, intelligent helpdesk, infrastructure optimization, and tools to enhance engineer productivity.

• Identify automation opportunities within IT workflows, service delivery, and support; set up AI governance practices to ensure responsible use, model oversight, and proper data handling.

• Propel modernization initiatives that encompass cloud-native tools, platform consolidation, IT service management (ITSM), and self-service IT capabilities; collaborate with architecture teams for platform and vendor assessments.

• Establish technology standards and architectural guidelines for Corporate IT; represent the IT department in enterprise technology governance discussions.

• Ensure robust security controls for IT-managed systems and platforms, such as endpoint security, corporate email, productivity tools, and network infrastructure, ensuring they are fortified, monitored, and compliant with security standards.

• Take ownership of IT General Controls (ITGCs) related to access, change management, and operations; maintain documentation that is ready for audits and proactively address any control deficiencies.

• Manage audit readiness and remediation for IT-owned systems, including SOC 1, SOC 2, and SOX; assist in audit cycles and ensure findings are resolved promptly.

• Cultivate strong relationships across IT, finance, legal, and business stakeholders to align innovation and compliance objectives.

• Represent IT in executive forums, steering committees, and vendor partnerships; develop and articulate business cases, ROI models, and key performance indicators (KPIs) for innovation projects.

⛳️ Requirements

• Over 10 years of experience in IT, with a minimum of 4 years in a senior role focused on technology leadership and innovation.

• Proven experience in implementing AI, machine learning (ML), or intelligent automation within IT operations or corporate IT settings.

• Comprehensive understanding of corporate IT domains, including infrastructure, cloud, IT service management (ITSM), security operations, and end-user computing.

• Demonstrated ability to build and lead high-performing technical teams.

• Excellent communication skills, capable of simplifying complex technology concepts for both technical and executive audiences.

• Experience in managing vendor relationships, conducting technology evaluations, and overseeing proof of concept (POC) or pilot programs.

• Familiarity with AIOps platforms, Generative AI tools, or enterprise automation solutions.

• Background in modernizing cloud infrastructure with an innovative approach (preferred).

• Knowledge of IT governance frameworks such as ITIL and COBIT (preferred).

• An engineering or advanced technical degree is a plus (preferred).

🏝️ Benefits

• Further details of our US benefits at https://www.ethoslife.com/careers/