Director of Information Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the internal technology landscape from start to finish and lead the team responsible for its operation.

• Report directly to the Chief Information Officer.

• Establish the internal technology strategy and build a team to execute it effectively.

• Develop and manage a multi-year internal technology roadmap that includes governance, standards, and architecture review processes.

• Align technology investments with business outcomes and establish success metrics.

• Design the internal IT function, create headcount business cases, recruit, and nurture the team.

• Determine the balance between internal and partner/MSP delivery and ensure partners adhere to service level agreements.

• Manage the internal IT budget, forecasting, software licenses, SaaS rationalization, renewals, negotiations, and contract terms.

• Establish and enhance IT service management processes across intake, incident, problem, request, and change management.

• Develop the service catalog, service levels, ownership roles, on-call responsibilities, and escalation processes.

• Publish operational metrics to minimize employee friction.

• Oversee onboarding and offboarding technology experiences in collaboration with HR.

• Manage enterprise identity, including Microsoft 365, Entra ID, SSO, conditional access, and access reviews.

• Oversee endpoint management, configuration baselines, patching, and device lifecycle management.

• Govern Teams, SharePoint, and Exchange usage.

• Manage the internal network architecture, including remote access and secure connectivity.

• Oversee internal cloud and hosting services, backup, recovery, and business continuity plans.

• Lead internal AI use-case development, implementation, training, and measurement of adoption.

• Collaborate with the AI practice to ensure internal use informs client-facing services.

• Develop AI unit-cost models, forecast consumption, negotiate commitments and reserved capacity, and evaluate productivity improvements.

• Partner with security leadership to manage the IT execution aspect of the security program.

• Facilitate SOC 2 and ISO audit readiness, including evidence collection and control operations.

• Manage vulnerability identification and remediation processes.

• Define and enforce device posture and access requirements.

⛳️ Requirements

• Over 10 years of experience in information technology, including significant time spent leading teams or managing a technology function.

• Demonstrated experience in building and scaling internal IT within a distributed or remote-first organization during rapid growth phases.

• Ability to present technology strategy, investment proposals, risks, and operational metrics to executive leadership effectively.

• Extensive hands-on experience with Microsoft 365 and Entra ID, endpoint management (Intune or equivalent), and large-scale SaaS administration.

• Proven track record in internal AI adoption and governance, including policy creation, data handling, and change management.

• Strong understanding of security concepts and the ability to collaborate effectively with a CISO, translating risk into business terms for executive stakeholders.

• Experience in a solutions provider, MSP, or consulting environment is highly preferred.

• Familiarity with audit processes, SOC 2, or other regulated compliance requirements.

• Experience in vendor, MSP, and contract negotiations, including budget management responsibilities.

• Strong communication skills for articulating technical trade-offs to both technical and executive audiences, both verbally and in writing.

• Relevant certifications such as ITIL, Microsoft, CISSP/CISM, PMP, or equivalent are valued but not mandatory.

• Must be eligible to work in the United States, with employment eligibility verified through E-Verify.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k) retirement plan with company matching (subject to annual dollar cap).

• Flexible time off plan.

• 15 paid holidays.

• Sick leave (amount varies according to state requirements, meeting at least the minimum mandated by any state).

• Short-term and long-term disability coverage.

• Life insurance.

• Paid parental leave.

• Discretionary incentive compensation and/or bonus opportunities tied to individual and company performance.

• Reasonable accommodations provided throughout the hiring process.