Director of Engineering – Hosting

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the technical roadmap for Pantheon's hosting infrastructure, enhancing reliability, scalability, and performance across hundreds of thousands of customer sites and billions of monthly requests.

• Guide and mentor Engineering Managers and senior engineers, fostering a high-performing team that emphasizes ownership, operational rigor, and continuous improvement.

• Drive architectural decisions for large-scale distributed systems, focusing on edge delivery, caching strategies, database operations, and multi-tenant infrastructure.

• Establish and uphold SLOs, observability standards, and incident response practices that maintain platform stability and instill customer confidence.

• Directly manage critical customer escalations, comprehending the technical intricacies of customer operations and communicating effectively under pressure.

• Assess technical debt in relation to platform stability, making informed trade-offs that ensure system health as it scales.

• Represent Pantheon's technical interests with significant technology partners and vendors.

• Promote AI-native engineering practices within the team, incorporating AI tools into workflows, automation, and architectural decision-making.

⛳️ Requirements

• Over 12 years of engineering experience, including more than 3 years in a managerial role overseeing other managers.

• Experience at a company that provides cloud services, understanding the operational responsibilities of infrastructure relied upon by customers.

• A proven history of leading high-performing engineering teams through significant technical transformations.

• Exceptional executive-level communication skills, capable of conveying complex infrastructure concepts to product, sales, and executive audiences.

• Extensive experience in on-call operations and managing customer escalations at scale.

• Advanced proficiency in GCP, AWS, or Azure, alongside container orchestration systems such as Kubernetes.

• In-depth knowledge of distributed systems, cloud-native infrastructure, and large-scale multi-tenant hosting environments.

• Practical experience with the database and caching technologies that support production web infrastructure: Nginx, MySQL, Redis, Memcached, PostgreSQL, Elasticsearch.

• Strong understanding of web runtime environments, including PHP, Node.js, and related application server technologies.

• Familiarity with CDN and edge delivery architecture, including caching strategies, cache invalidation, and edge performance optimization.

• Proficient in Go, Python, or similar systems-oriented programming languages.

• Experience supporting AI-native development workflows, including LLM integration and agentic automation.

• Staff-level architectural insight with a history of leading decisions through comprehensive technical discussions.

🏝️ Benefits

• Competitive industry compensation and equity plan.

• Paid Time Off (PTO), Paid Sick Leave (PSL), and 12 Paid Company Holidays.

• Comprehensive medical coverage (Extended health care, dental, vision).

• Top-tier equipment provided.

• In-office workspace located in Vancouver, BC, Canada.

• Monthly allowance for wellness, reading, and access to LinkedIn Learning for ongoing development.

• Engaging events and activities, both team-based and company-wide, designed to inspire, educate, and cultivate collaboration.