Director of Delivery, Commerce

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the overall delivery process for Shopify projects, ensuring they align with both organizational objectives and client expectations.

• Supervise multiple project teams, including Product Owners and Technical Architects, to provide scalable and high-performing eCommerce solutions.

• Develop and uphold best practices for project delivery, emphasizing efficiency, innovation, and quality.

• Oversee delivery pipelines, budgets, and schedules, proactively addressing any roadblocks that arise.

• Collaborate with stakeholders to define project goals and success indicators, ensuring they align with client business strategies.

• Propel initiatives aimed at continuous improvement in delivery methodologies, integrating feedback and emerging trends.

• Lead platform migrations and custom implementations for enterprise brands, guaranteeing seamless transitions and strong performance.

• Recruit, mentor, and manage a high-performing team of Technical Architects, Product Owners, and other delivery personnel.

• Foster a culture of accountability, collaboration, and innovation within the delivery team.

• Provide career development opportunities and consistent performance feedback.

• Act as a strategic advisor to enterprise clients, establishing trust with senior stakeholders and C-suite executives.

• Conduct governance meetings to provide updates on delivery, tackle challenges, and align on priorities.

• Serve as the escalation point for significant delivery issues, ensuring prompt resolution and client satisfaction.

• Utilize your technical background to guide solution design, ensuring compliance with Shopify best practices.

• Supervise integrations with ERP, OMS, and CMS systems, ensuring compatibility and performance.

• Advocate for Agile delivery methodologies, ensuring adherence to Scrum, Kanban, or hybrid frameworks as suitable.

⛳️ Requirements

• Over 10 years of experience in project delivery, product management, or software engineering, with a strong focus on eCommerce.

• Extensive knowledge of Shopify Plus and its ecosystem, including custom development, integrations, and migrations.

• Proven track record of delivering complex, enterprise-grade eCommerce solutions on time and within budget.

• Demonstrated capacity to lead cross-functional teams, balancing both technical and business priorities.

• Experience in managing, mentoring, and scaling diverse teams across both technical and non-technical roles.

• Exceptional problem-solving abilities and a proactive approach to tackling delivery challenges.

• Strong interpersonal and communication skills, capable of influencing and building trust with senior stakeholders.

• Experience in engaging with enterprise clients, offering strategic insights, and effectively managing escalations.

• Solid understanding of software development lifecycles, eCommerce platforms, and technical architecture.

• Familiarity with ERP, OMS, CMS, and third-party solution integrations (e.g., Netsuite, Sanity, Manhattan).

• Strong understanding of Agile frameworks and tools (e.g., Jira, Confluence).

🏝️ Benefits

• Work From Anywhere: Choose your workspace — all you need is strong wifi and a passion for building!

• Work / Life Balance: We believe in our team’s ability to have it all; a great career, and time to unplug and live…you know...life.

• Employee Care: We provide full benefits (healthcare, dental, vision) for our employees (401k for our US employees).

• Unlimited PTO: Everyone needs a break. Take at least 15 days off a year, and more if you need—just be cool about it and keep the team in mind.

• Regular Team Retreat: Join us for a week of team bonding at amazing destinations. Recent trips include the Dominican Republic, Cancun, and Hawaii — plus ones welcome.