Director of Customer Success

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Spearhead expansion initiatives within a designated group of existing accounts by engaging with CXO-level executives.

• Engage in Value Engineering and Centres of Excellence activities within large accounts.

• Foster close relationships with clients to generate new opportunities and finalize deals within established accounts.

• Cultivate high levels of engagement and showcase the value realization and ROI of SHIELD through Executive Business Reviews and various other channels.

• Collaborate daily with Sales, Engineering, Business Development, Marketing, and Product teams effectively.

• Identify and address any obstacles to account success that may occur.

• Diagnose and troubleshoot issues to ensure clients' technical challenges are resolved.

• Assess account performance and pinpoint areas for improvement.

⛳️ Requirements

• A minimum of 8 years of experience in SaaS Enterprise Sales and/or Account Management with large enterprise accounts, demonstrating a proven ability to create new opportunities.

• Practical experience and solid knowledge of SDK, HTTP, JavaScript, RESTful APIs, JSON, OAuth, and SQL are advantageous.

• Strong executive presence with the ability to cultivate executive-level (CxO) relationships and spearhead strategic initiatives with clients.

• Communication Skills: Exceptional verbal and written communication skills are essential, as you will need to articulate complex information clearly and concisely to clients and internal stakeholders while gaining a deep understanding of clients’ business objectives, monetization strategies, performance metrics, and supporting the sales team to boost revenue and enhance client relationships.

• Problem-Solving Ability: You should excel at recognizing problems and providing effective solutions to ensure client satisfaction and campaign success.

• Proactivity: Taking initiative is crucial in this position, whether it's identifying new opportunities or proactively addressing potential issues before they escalate.

• Team Collaboration: While managing accounts, it is essential to work closely with cross-functional teams. Your ability to collaborate effectively will be key to delivering seamless service to advertisers.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.