Director of Customer Success – APAC

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Develop and implement customer success strategies that align with Seeq’s objectives and customer goals.

• Establish and nurture strong relationships with key Seeq clients, acting as their trusted advisor and strategic partner.

• Oversee the business in relation to key performance indicators: Gross Retention Rate (GRR), Net Revenue Retention (NRR), and Expansion Targets.

• Lead and guide a team of customer success managers and analytics engineers, providing support, direction, and encouraging a collaborative team culture.

• Recruit and mentor new team members.

• Analyze customer performance metrics, identify trends, and offer data-driven recommendations for campaign optimization and enhancement.

• Continuously assess and refine customer success processes to improve efficiency and effectiveness.

• Effectively communicate complex concepts, strategies, and data to internal teams and external clients through presentations and business reviews.

• Stay updated on industry trends, emerging technologies, and best practices in performance marketing to serve as a thought leader and offer guidance to clients.

• Address conflicts, challenges, and customer escalations swiftly and efficiently, showcasing strong problem-solving abilities and diplomacy.

• Promote collaboration and cross-functional alignment with teams such as sales, marketing, Analytical Engineering, and operations to ensure an exceptional customer experience.

⛳️ Requirements

• 7-10 years of experience in people management.

• At least 10 years of experience in the Enterprise Software sector.

• Understanding of Enterprise SaaS business models and customer lifecycle.

• Proven skills in managing enterprise customers.

• Experience in process manufacturing sectors: Oil & Gas, Chemicals, Pharmaceuticals, Power, and MMM.

• Ability to thrive in a fast-paced scaling environment.

• Capability to cultivate working relationships at all management levels, both within and outside of Seeq.

• Bachelor’s degree, MBA, or equivalent experience is preferred.

🏝️ Benefits

• Unlimited Paid Time Off (PTO).

• Reimbursements for internet and mobile phone expenses.

• Vacation bonus program.

• Generous home office allowance.

• The best colleagues (backed by our data analysis, we assure you).

• Pet-friendly workspace (your dog will be thrilled to have you at home).

• You will love your job!