Director of Consulting – Implementation

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Lead the strategy, execution, and expansion of Kryterion’s consulting and implementation services organization.

• Drive successful onboarding of customers, program launches, and continuous optimization initiatives for clients.

• Supervise a team comprising project managers, implementation specialists, consultants, and training professionals.

• Collaborate closely with Sales, Product, Customer Support, and various cross-functional teams.

• Define and implement the vision for Consulting and Implementation in alignment with the company's growth objectives.

• Develop scalable service offerings, including implementation, integration, training, and consulting.

• Drive targets for utilization, margins, and revenue within services.

• Oversee the comprehensive implementation of certification programs.

• Act as the executive sponsor for significant projects.

• Lead, mentor, and grow a team of Implementation Managers, Consultants, Project Managers, and Trainers.

• Establish performance metrics, career development paths, and training programs.

• Cultivate a high-performance, customer-focused culture.

• Partner with Sales on scoping and the development of statements of work (SOW).

• Work alongside Product and Sales to influence the roadmap based on client requirements.

• Monitor and report on key performance indicators such as Time-to-launch, Customer satisfaction, Utilization and billable rates, Project margin, and revenue.

• Serve as a subject matter expert in best practices for certification and credentialing.

⛳️ Requirements

• 5+ years of experience in SaaS Professional Services, Consulting, or Implementation.

• 2+ years of experience in a leadership position overseeing delivery teams conducting complex, multi-phase implementations.

• Prior experience in resource planning and delivery governance.

• Expertise in risk and issue management.

• Capability to translate business requirements into technical and service-oriented solutions.

• Proven track record of successfully delivering complex SaaS implementations, preferably with enterprise-level clients.

• Strong understanding of integrations, including APIs, SSO, and LMS/CRM ecosystems.

• Demonstrated ability to manage P&L, utilization, and services revenue.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuous learning.

• Flexible work hours and a supportive work environment.

• Generous vacation and leave policies.