Director of Clinical Operations – MSP

This is a fully remote position, open to applicants in United States.

📋 Description

• Plan, manage, and enhance designated specialty workflows.

• Oversee daily operations, assess utilization, address capacity issues, and modify schedules to achieve visit and productivity goals.

• Act as the main operational liaison for designated clinical teams.

• Handle daily team support requirements and uphold program and clinician-level operational integrity.

• Ensure records are accurate and current across relevant systems and workflows.

• Track program-level and clinician-level performance metrics.

• Identify trends and risks, perform root-cause analysis, and escalate to leadership with suggested actions.

• Assist in the interviewing, onboarding, and training of clinical staff.

• Maintain onboarding documentation and ensure new team members are prepared for operational success.

• Manage program knowledge resources, including best practices, playbooks, job aids, and SOPs.

• Communicate required actions and facilitate the transition to scalable platforms.

• Translate leadership priorities into actionable work plans with defined tasks, timelines, and responsibilities.

• Manage dependencies and follow up to ensure deliverables remain on schedule.

• Provide specialty-level insights to support organizational strategic initiatives.

• Collaborate with IT, Reporting and Analytics, clinical operations, and additional teams to implement programs.

• Develop and maintain Salesforce and PowerBI dashboards and reports.

• Update clinician tools as requirements evolve.

• Create executive-ready materials for program updates and leadership reporting.

• Identify and rectify gaps in program documentation, reporting, and workflow coverage.

• Utilize AI tools such as Claude to boost productivity, automate repetitive tasks, and enhance documentation quality and turnaround.

• Serve as the operational lead on a daily basis for one or more specialty care programs.

• Direct non-clinical specialty team operations and collaborate with the MSP Chief and VP of Polychronic Care.

• Report to the VP of Polychronic Care with a dotted-line reporting relationship to the MSP Chief.

• Supervise APPs, RNs, chaplains, and PSS staff.

⛳️ Requirements

• A bachelor's degree is required; an advanced degree (MBA, MPH, MHA) is preferred.

• At least five (5) years of relevant experience in healthcare operations, clinical program management, or healthcare consulting.

• Ability to manage intricate, multi-workstream programs from start to finish, including planning, cross-functional accountability, and escalation management.

• Advanced project management experience with multiple simultaneous workflows and a high level of independence.

• Proven experience utilizing AI tools (e.g., Claude).

• Capability to translate program objectives into organized work plans with clear tasks, timelines, and expectations.

• Strong communication skills with RNs, APPs, physicians, and senior leadership.

• Experience in leading, coaching, and developing both clinical and non-clinical teams, including performance management and change management.

• Ability to excel in a fast-paced, uncertain environment with competing priorities and tight deadlines.

• Experience in palliative care, hospice, or complex chronic condition management is preferred.

• Experience in a high-growth healthcare setting is strongly preferred.

• Proficiency in Salesforce is strongly preferred.

• Familiarity with Athena is strongly preferred.

• Experience with PowerBI and Excel is strongly preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Employee assistance program.

• Employer-paid and voluntary life insurance.

• Disability insurance.

• Health and flexible spending accounts.

• 401k with employer match.

• Financial wellness resources.

• 20 PTO days.

• 7 paid holidays.

• 1 floating day.

• Paid parental leave.

• Work-life assistance resources.

• Physical wellness perks.

• Mental health support.

• Employee referral program.

• BenefitHub employee discounts.

• Bonus opportunities.