Director of Client Strategy and Services

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Utilize your digital expertise and experience to develop solutions and achieve results across various channels, including email, website, and paid media, with a strong focus on digital strategy execution.

• Oversee the creation of strategic, data-driven marketing tactics across channels, emphasizing marketing automation, CRM, and lifecycle strategy.

• Inspire and lead cross-functional agency teams to deliver insight-driven, strategically sound work for our clients. Establish the vision and strategy for our initiatives and craft solutions that yield positive outcomes for our clients.

• Cultivate, maintain, and enhance robust senior-level client relationships, serving as a trusted advisor on marketing strategy, customer experience, and marketing technology.

• Collaborate closely with client teams, including marketing, creative, operations, finance, analytics, product, technology, and senior management.

• Create, direct, and present comprehensive strategies to clients through engaging storytelling.

• Develop and articulate well-informed, clear perspectives to confidently lead and guide our clients.

• Write project briefs.

• Negotiate modifications and address challenges.

• Monitor and proactively report on best practices and overarching market trends.

⛳️ Requirements

• Bachelor’s degree in business, marketing, communications, public relations, or equivalent professional experience.

• 7+ years of marketing/advertising experience in an agency environment.

• 9+ years of relevant experience in Digital, 1-to-1 marketing, creative, social, paid media, MarTech, and CRM, with a significant focus on the digital strategy necessary for execution in these channels.

• Strong enthusiasm for understanding the client’s business, including their goals and objectives, products, markets, brand positioning, competitive landscape, industry dynamics, and distribution.

• Excellent storytelling and PowerPoint presentation skills, with the capability to influence senior stakeholders.

• Experience in advising clients or stakeholders on effectively utilizing marketing technology to achieve business objectives.

• Ability to translate complex technical and data concepts into clear, persuasive client-facing narratives and strategic recommendations.

• Proven ability to develop strategic frameworks and roadmaps for marketing automation and customer engagement initiatives.

• Competence in anticipating, planning, and prioritizing to manage workload effectively and efficiently.

• Strong interpersonal skills with the capacity to diplomatically navigate a fast-paced work environment.

• High attention to detail.

• Willingness to thrive in a fast-paced creative setting with a proactive attitude that motivates teams and clients.

• Leadership qualities and the desire to mentor others.

• Commitment to continuous learning and growth.

• Proficiency in Salesforce Marketing Cloud.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Virtual mental health support.

• Health Savings and Flexible Spending Accounts (including dependent care).

• Infertility and critical illness benefits.

• 401(k) with a generous employer contribution of 6–10%.

• Paid parental leave.

• Tuition reimbursement.

• Free parking and commuter support.