This is a fully remote position, open to applicants in United States.

• Lead initiatives aimed at enhancing client performance (charges, revenue integrity, accounts receivable management, and process redesign).

• Analyze business intelligence reports, dashboards, and critical revenue cycle metrics to uncover trends, risks, and strategic opportunities.

• Assist clients through precise reporting, month-end reviews, presentations, and ongoing discussions that convert data into actionable insights.

• Address client inquiries and escalations promptly, ensuring thoughtful, service-oriented solutions.

• Work closely with internal operations teams to apply best practices and tackle performance-related challenges.

• Act as a subject matter expert on radiology revenue cycle issues, including regulatory programs like MIPS and MACRA.

• Engage in client meetings, strategic planning sessions, and retention initiatives to foster long-term partnership success.

• Uphold strong follow-through, organizational discipline, and a consistent quality standard in all client interactions.

• Bachelor's degree or equivalent professional experience.

• At least five years in the healthcare sector, with a focus on revenue cycle management and operational oversight.

• Proven track record in client services, relationship management, and guiding clients to achieve performance outcomes.

• Proficient in utilizing business intelligence tools for revenue cycle analysis and performance reporting.

• Excellent problem-solving abilities, organizational skills, and a clear communication style.

• Direct experience in radiology is highly preferred.

• Travel Percentage Up to 50%

Director of Client Services

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