Director of Business Operations – Performance

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the development and advancement of the Business Operations & Performance function.

• Create management systems that link strategy, sales, delivery, staffing, financial performance, and organizational priorities.

• Collaborate with senior leadership to enhance operational efficiency, business visibility, decision-making, and accountability.

• Establish and uphold operating rhythms such as monthly business reviews, forecasting processes, KPI reporting, performance evaluations, and leadership dashboards.

• Promote cross-functional alignment across Sales, Consulting, Product, Analytics, Operations, Finance, and Client Success.

• Develop governance frameworks, operational processes, and decision-making structures that enhance scalability and organizational effectiveness.

• Evaluate future organizational requirements and provide recommendations regarding the growth and structure of the Business Operations function.

⛳️ Requirements

• Over 10 years of progressive experience in Business Operations, Financial Planning & Analysis, Sales Operations, Revenue Operations, Consulting Operations, Strategy, or related management roles.

• Proven experience assisting senior leadership teams with forecasting, planning, performance management, and strategic decision-making.

• Strong understanding of professional services economics, resource planning, utilization management, and profitability analysis.

• Experience in developing KPI frameworks, dashboards, operational reviews, and management reporting systems.

• Demonstrated ability to influence across various business functions without direct authority.

• Advanced analytical, financial modeling, planning, and problem-solving skills.

• Excellent written and verbal communication skills, with the capability to effectively engage with senior leadership.

🏝️ Benefits

• Generous Paid Time Off

• Extensive leave options including paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave

• A generous employee referral bonus program of $1,500 for each hired referral

• Employee recognition initiatives for embodying EPIC’s values, along with additional recognition awards and programs (and trips!)

• Employee Resource Groups such as Women’s Coalition and EPIC Veterans Group

• Opportunities for professional growth and development through a Mentorship Program, Tuition Reimbursement Program, and Leadership Development initiatives

• Unique benefits that include Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support

• Additional benefits encompass (but are not limited to) 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs

• A 50/50 Work Culture where EPIC supports a balanced environment between producers and the rest of the business, fostering collaboration, teamwork, and inclusivity. It takes both production and service to be EPIC!

• EPIC Gives Back – Our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation

• Ranked among the top 10 property/casualty agencies by “Insurance Journal”