Director, Medical Information

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct Medical Information initiatives in alignment with Medical Affairs objectives, involving departmental planning, budget management, and supervision of both internal and external resources.

• Oversee the management of medical information contact center vendors, including selection processes, contract negotiations, service standard establishment, training, quality assessments, and performance evaluations.

• Supervise the creation of standard response letters, FAQs, and tailored responses to unsolicited inquiries, ensuring scientific precision, proper balance, and adherence to nonpromotional guidelines.

• Manage inquiry workflows, content and inquiry systems, operational procedures, and quality metrics; foster continuous improvement efforts.

• Act as the escalation point for intricate requests and deliver scientific support to vendors and internal team members.

• Collaborate with Pharmacovigilance and Quality teams on documentation, escalation, and resolution of safety reports and product quality issues; assist in maintaining audit readiness.

• Work together with Clinical Development, Medical Affairs, Regulatory, Legal, and Compliance teams on content review, scientific training, and the appropriate exchange of information.

• Evaluate inquiry trends to pinpoint unfulfilled information needs and provide insights that guide medical strategy and educational resources.

⛳️ Requirements

• PharmD, PhD, MD, or another relevant advanced clinical or scientific qualification.

• Minimum of 7 years of experience in the pharmaceutical or biotechnology sectors, including at least 5 years dedicated to Medical Information.

• Proven experience in leading medical information operations and managing outsourced contact centers, including vendor oversight, budget management, and service agreements.

• Exceptional skills in scientific writing, critical evaluation of literature, and interpretation of clinical data.

• Familiarity with requirements for scientific exchange, unsolicited off-label inquiries, safety reporting, and privacy regulations.

• Experience with medical information systems.

• Capability to lead across multiple functions, manage competing priorities, and contribute directly to scientific and operational tasks.

• Experience in psychiatry or neuroscience is preferred.

🏝️ Benefits

• Bonus and equity opportunities.

• Health insurance.

• 401(k) with company match.

• Flexible time off.

• Wellness benefits and perks.