Director, Loss Mitigation Underwriting Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the daily operations of Loss Mitigation Underwriting to meet service levels, productivity goals, quality benchmarks, and regulatory deadlines.

• Ensure that underwriting decisions align with company policies, legal requirements, and the standards set by investors, agencies, and insurers.

• Supervise quality control, conduct second-level reviews, manage exceptions, and address underwriting defects or recurring process issues.

• Provide guidance on complex, escalated, denied, or high-risk underwriting decisions, ensuring proper documentation and approval processes are followed.

• Lead, mentor, and develop managers, supervisors, and team members.

• Manage performance through clear expectations, constructive feedback, development plans, recognition, and necessary corrective actions.

• Spearhead initiatives for process improvement, automation, workflow enhancements, and operational readiness.

• Formulate project scopes, schedules, resource plans, testing criteria, training requirements, implementation controls, and post-launch evaluations.

• Identify operational, compliance, customer service, and technology risks, implementing mitigation, escalation, and remediation strategies.

• Collaborate with Compliance, Legal, Risk, Audit, Technology, Product, Operations, and servicing teams to ensure alignment and effectiveness.

• Create executive reports detailing performance, risks, trends, resource requirements, initiative statuses, and suggested actions.

• Ensure that policies, procedures, training materials, and communications are updated to reflect approved changes.

• Analyze feedback from customers, employees, audits, complaints, and industry trends to identify areas for improvement and recommend enhancements.

• Support internal and external audits, investor evaluations, regulatory reviews, and remediation efforts.

• Undertake additional duties and lead projects as assigned.

⛳️ Requirements

• A Bachelor's degree in business, finance, accounting, or a related discipline is preferred; equivalent relevant work experience may be considered.

• A minimum of seven years of progressive experience in mortgage servicing, with at least five years dedicated to Loss Mitigation, default management, or underwriting operations.

• At least five years of leadership experience, including oversight of supervisors, managers, or multi-tiered operational teams.

• Three or more years of experience with Loss Mitigation systems, workflow technologies, operational reporting, or related implementations.

• Proven experience in managing underwriting quality, regulatory or investor compliance, operational performance, audits, and process improvement initiatives.

🏝️ Benefits

• Comprehensive healthcare plans available for you and your family.

• A discretionary 401(k) match of 50% on the first 4% of your contributed pay.

• Access to discounts on fitness, dining, retail, and more through the employee portal.

• Customized training programs tailored to your professional development.

• Bonuses for employee referrals.

• Educational reimbursement opportunities.

• Contributions to community initiatives through the Carrington Charitable Foundation.