Director, Knowledge Management

This is a fully remote position, open to applicants in California.

📋 Description

• Establish a comprehensive taxonomy, governance, and "living knowledge" frameworks to facilitate rapid expansion and readiness for IPO.

• Create corporate ontologies to make institutional knowledge searchable by machines and prepared for AI integration.

• Collaborate with senior leadership to pinpoint and address risks related to organizational memory.

• Act as the Directly Responsible Individual (DRI) for a seven-wave data retention initiative, transitioning the organization from Slack-centric storage to more durable repositories (Confluence, Google Drive).

• Develop and activate a cross-functional network of departmental champions to spearhead migration efforts.

• Implement documentation standards, utilize AI tools (such as Glean) for migration, and oversee change management to avoid shadow IT.

• Collaborate with the Legal team to handle compliance carve-outs, legal holds, and retention policies.

• Standardize knowledge capture processes for significant transitions (departures, role changes, organizational redesigns).

• Incorporate retrospective practices to systematically record decision rationales and project contexts.

• Co-manage the governance of Oura’s technology stack (Confluence, Google Workspace, Glean, Miro, Slack, Intranet) alongside IT.

• Enhance information architecture to support the use of multi-tool AI stack scenarios (e.g., performance evaluations, deal continuity).

• Integrate knowledge hygiene into essential HR milestones (onboarding, learning and development tracking, planning cycles).

• Define and monitor KPIs for knowledge health, including content relevance, discoverability, and search efficiency.

⛳️ Requirements

• 12+ years of experience in knowledge management, organizational effectiveness, change management, learning and development, or a related field.

• Demonstrated success in scaling knowledge management practices in high-growth, Series C+ or pre-IPO settings.

• Candidates with practical experience in Google Workspace, Glean, Miro, and Slack are preferred.

• Proven history of driving cross-functional behavioral change, program management, and cultural alignment.

• Knowledge of data retention compliance, legal governance, or HR/L&D operations is beneficial.

🏝️ Benefits

• Competitive salary and equity packages

• Health, dental, vision insurance, and mental health resources

• An Oura Ring of your own along with employee discounts for friends and family

• 20 days of paid time off, 13 paid holidays, and 8 days of flexible wellness time off

• Paid sick leave and parental leave